Forum GLPI-Project

ronnie.peeters

Member

From: Eindhoven, the Netherlands

Registered: 2016-10-09

Posts: 72

[SOLVED]create ticket and add computer to it

Hello all,

I am struggling with ticket creating using the rest api.

I am able to create a new ticket and set my needed settings.
Additionally I want to associate a computer with this new ticket.
Even add a technician group.

But I am nuable to figure out how to do this.
Does anybody have an example json for me?

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GLPI 9.4.3 - Currently in Dev environment - preparing for production
-Preparing data migration from OSTicket to GLPI for the Ticketing/Helpdesk part.
-Preparing data migration from OrangeSCRUM to GLPI for the project management part.
@Working at a company that is responsible for the IT environment of over 4500 employees that have IT assets

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: [SOLVED]create ticket and add computer to it

to add assigned users and assigned groups to tickets i make it so

 add assigned user ( technician) to ticket

    $ticket_id="MyTicketID";
    $user_id="IdOfTheTechnician";
    $input='{ "input": {"tickets_id": '.$ticket_id.' ,"users_id": '.$user_id.',"type": "2","use_notification": "1"}}';
    $url=$api_url . "/Ticket/".$ticket_id."/Ticket_User/";
    $ch = curl_init();
    curl_setopt($ch, CURLOPT_URL,$url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_POSTFIELDS,$input);
    $json = curl_exec($ch);
    curl_close ($ch);

    for debug you can add :
    $obj = json_decode($json,true);
    echo "<br/>".$input."<br/>";
    print_r($json);

Add groups to ticket

    $group_id="MyGroupIDto Assign";
    $input='{ "input": {"tickets_id": '.$ticket_id.' ,"groups_id": '.$group_id.',"type": "2","use_notification": "1"}}';
    $url=$api_url . "/Ticket/".$ticket_id."/group_ticket/";
    $ch = curl_init();
    curl_setopt($ch, CURLOPT_URL,$url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_POSTFIELDS,$input);

    $json = curl_exec($ch);
    curl_close ($ch);
    $obj = json_decode($json,true);
    echo "<br/>".$input."<br/>";
    print_r($json);

note : in $input='{ "input": {"tickets_id": '.$ticket_id.' ,"groups_id": '.$group_id.',"type": "2","use_notification": "1"}}';
you can change type to
1) requester
2)assigned
3)observer

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: [SOLVED]create ticket and add computer to it

to associate computer to ticket

$ticketid=MyTicketID;
$computerid='MyComputerID';
$url="/Ticket/".$ticketid."/Item_ticket/";
$fields = '{"input": { "items_id":'.$computerid.',"itemtype":"Computer","tickets_id":'.$ticketid.'}}'  ;
$ch = curl_init();
    curl_setopt($ch, CURLOPT_URL,$url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
    curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
    curl_setopt($ch, CURLOPT_POSTFIELDS,$fields);

    $json = curl_exec($ch);
    curl_close ($ch);

//only for debug add:;
    $obj = json_decode($json,true);
    echo "<br/>".$fields."<br/>";
    print_r($json);

---

Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

ronnie.peeters

Member

From: Eindhoven, the Netherlands

Registered: 2016-10-09

Posts: 72

Re: [SOLVED]create ticket and add computer to it

LaDenrée: Thank you! These replies were very helpfull!

---

GLPI 9.4.3 - Currently in Dev environment - preparing for production
-Preparing data migration from OSTicket to GLPI for the Ticketing/Helpdesk part.
-Preparing data migration from OrangeSCRUM to GLPI for the project management part.
@Working at a company that is responsible for the IT environment of over 4500 employees that have IT assets