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#1 2019-09-14 15:53:02

Isia
Member
Registered: 2019-05-26
Posts: 33

I can not identify myself

Hello,

I installed GLPI 9.4.3, on a debian 9 VM with nginx.
I can not connect with glpi / glpi, normal / normal, etc.
I have the message "username or password empty".
However, sometimes I can connect with and sometimes not.
Do you have an idea ?

thank you very much!

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#2 2019-09-16 15:16:51

mecmav
Member
From: Brasil
Registered: 2019-03-22
Posts: 125

Re: I can not identify myself

Isia wrote:

Hello,

I installed GLPI 9.4.3, on a debian 9 VM with nginx.
I can not connect with glpi / glpi, normal / normal, etc.
I have the message "username or password empty".
However, sometimes I can connect with and sometimes not.
Do you have an idea ?

thank you very much!

try do a reset on glpi user.

UPDATE glpi_users SET password = '0915bd0a5c6e56d8f38ca2b390857d4949073f41'
WHERE id = 2;

access your database like phpmyadmin, and execute this query above.
after that, password of glpi will be restored to default. access with glpi/glpi and change your password.

do the same for all users after gain access with super-user glpi on the system

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