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#1 2019-08-27 02:56:19

Registered: 2019-07-25
Posts: 5

email notification not working

Hi All,
      I'm using GLPI 9.4.3. I have configured the email notification. It was working fine but don't know why it's stopped working. When i'm sending the test email, it works fine, but it's not working on new Ticket or ticket update. In the mail and notification log also, no any logs is generating. Below is my server configuration :

Server :
Operating system: Linux ocsserver 3.10.0-957.21.3.el7.x86_64 #1 SMP Tue Jun 18 16:35:19 UTC 2019 x86_64
PHP 7.3.7 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2,
	calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap,
	libxml, lzf, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, soap, sockets,
	sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="90" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files"
Software: Apache/2.4.6 (CentOS) PHP/7.3.7 mod_perl/2.0.10 Perl/v5.16.3 ()
	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36
Server Software: MySQL Community Server (GPL)
	Server Version: 5.7.27
	Server SQL Mode: 
	Parameters: root@localhost/glpi
	Host info: Localhost via UNIX socket
mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
iconv extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
APCu extension is installed
xmlrpc extension is installed
CAS extension is installed
exif extension is installed
Database version seems correct (5.7.27) - Perfect!Database version seems correct (5.7.27) - Perfect!
OK/var/www/html/glpi/files/_log : OK
OK/var/www/html/glpi/config : OK
OK/var/www/html/glpi/files : OK
OK/var/www/html/glpi/files/_dumps : OK
OK/var/www/html/glpi/files/_sessions : OK
OK/var/www/html/glpi/files/_cron : OK
OK/var/www/html/glpi/files/_graphs : OK
OK/var/www/html/glpi/files/_lock : OK
OK/var/www/html/glpi/files/_plugins : OK
OK/var/www/html/glpi/files/_tmp : OK
OK/var/www/html/glpi/files/_cache : OK
OK/var/www/html/glpi/files/_rss : OK
OK/var/www/html/glpi/files/_uploads : OK
OK/var/www/html/glpi/files/_pictures : OK
Web access to files directory is protectedWeb access to files directory is protected : OK
OKSELinux mode is Permissive
OKSELinux boolean configuration for httpd_can_network_connect --> on
OKSELinux boolean configuration for httpd_can_network_connect_db --> on
OKSELinux boolean configuration for httpd_can_sendmail --> on

Libraries :
htmLawed version 1.2.4 in (/var/www/html/glpi/lib/htmlawed)
phpmailer/phpmailer version 6.0.7 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.2 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.2.26 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
zendframework/zend-cache in (/var/www/html/glpi/vendor/zendframework/zend-cache/src)
zendframework/zend-i18n in (/var/www/html/glpi/vendor/zendframework/zend-i18n/src)
zendframework/zend-serializer in (/var/www/html/glpi/vendor/zendframework/zend-serializer/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
leafo/scssphp in (/var/www/html/glpi/vendor/leafo/scssphp/src)
phpCas version 1.3.7 in (/usr/share/pear)

Way of sending emails: SMTP+SSL (

Mails receivers:
Name: '' Active: Yes
	Server: '{}' Login: '' Password: Yes

Plugins list
	fields               Name: Additionnal fields             Version: 1.10.1     State: Enabled
	behaviors            Name: Behaviours                     Version: 2.2.1      State: Enabled
	genericobject        Name: Objects management             Version: 2.7.0      State: Enabled
	ocsinventoryng       Name: OCS Inventory NG               Version: 1.6.0      State: Enabled
	reports              Name: Reports                        Version: 1.13.1     State: Enabled

Please help me in thins.

Thanks in Advance.


#2 2019-09-12 22:32:46

Registered: 2012-11-19
Posts: 5,364

Re: email notification not working

check if emails are in notification queue (administration>norification queue)

check setup>automatic tasks> queued notification :  is status "scheduled" or running ? ( rrunning means stucked :-(  ) if running then stop

check next execution time, last execution time and mode (CLI or GLPI)

Trouver la panne avant de réparer...
*GLPI 9.4.6+fusion9.4+2.4+behaviours2.3.2+reports+fields+appliances+pdf+badges+formcreator2.10.4 PHP7.4 Mariadb10.3
*GLPI 9.4.6(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1) php7.3 mysql5.6 hebergé sur serveur mutualisé.
TEST GLPI9.5.4 mutualisé OVH ( sodium error, Marketplace key KO) php 7.3


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