RESTful API usage for ticket update

aerozol · 2018-10-19 12:14:57

Hi guys,
I have a problem with structure of object when i want to change it.

  $obj = [
        "input" => [
            "_date" => "04-10-2018 09:44",
            "date" => "2018-10-04 09:44:13",
            "users_id_recipient" => "487",
//            "_time_to_own" => " ",
//            "time_to_own" => " ",
//            "_time_to_resolve" => " ",
//            "time_to_resolve" => " ",
//            "_internal_time_to_own" => " ",
//            "internal_time_to_own" => " ",
//            "_internal_time_to_resolve" => " ",
//            "internal_time_to_resolve" => " ",
            "type" => "1",
            "itilcategories_id" => "0",
            "status" => "1",
            "requesttypes_id" => "1",
            "urgency" => "3",
            "global_validation" => "1",
            "impact" => "3",
            "locations_id" => "5",
            "priority" => "3",
            "my_items" => "",
            "itemtype" => "0",
            "items_id" => "0",
            "_itil_requester" => ["_type" => " 0"],
            "_itil_observer" => [
                "_type" => "user",
                "users_id" => "487",
                "use_notification" => [1],
                "alternative_email" => ["some_mail@gmai.com]
            ],
            "_itil_assign" => ["_type" => " 0"],
            "name" => "NEW TICKET",
            "content" => "<p>NEW TICKET BY REST</p>",
            "_link" =>
                ["link" => " 1",
                    "tickets_id_1" => "110",
                    "tickets_id_2" => "0"
                ],
            "filename" => [" (binary)"],
            "update" => "Save",
            "_read_date_mod" => "2018-10-18 14:43:40",
            "id" => "112"
        ],
        "format" => 'json'
    ];

When i'm trying to update the ticket and assign watchers (_itil_observer) or assigned users (_itil_assign) the request din't change anything. It's work correct in interface but i cant implement it in request.
Can you tell me where is my mistake? Thanks!

aerozol · 2018-10-22 14:04:02

I'ts not possible to set observers and assigned users from api at the moment .
In the api.class.php

 //update item
                        $object = Toolbox::sanitize((array)$object);

returns only one level key=>value object. When you set in dept like

"_itil_observer" => [
                "_type" => "user",
                "users_id" => "487",
                "use_notification" => [1],
                "alternative_email" => ["some_mail@gmai.com]
            ]

the function returns empty string...

Last edited by aerozol (2018-10-22 14:04:48)

LaDenrée · 2018-10-22 16:36:03

if you want to add users to a ticket :

$url=$api_url . "/Ticket/".$ticket_id."/Ticket_User/";
method POST
$input='{ "input": {"tickets_id": '.$ticket_id.' ,"users_id": '.$user_id.',"type": "2","use_notification": "1"}}';

with type :
// Requester 1;
// Assign 2;
// Observer 3;

aerozol · 2018-10-30 16:02:28

Thanks solved

ykatir22 · 2019-06-18 17:43:55

Hi,
I try to change my GLPI ticket status to closed but i have a servor error, Can anyone help me to solve it

the call URL was : apirest.php/Tikcet/$tickets_id
body :{"input":{"tickets_id":"1906180012","status":"6"}}

the response was :

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>500 - Internal server error.</h2>
<h3>There is a problem with the resource you are looking for, and it cannot be displayed.</h3>
</fieldset></div>
</div>
</body>
</html>

LaDenrée · 2019-06-18 19:49:46

Mistype in url tikcet should be Ticket

shuriban · 2022-02-21 12:54:45

It worked for me
For change group "_groups_id_assign"

 public function changeGroup($taskId, $group)
    {
        $method = 'POST';
        $data = [
            "input" => [
                'tickets_id' => $taskId,
                'groups_id' => $group,
                'type' => 2,
                'use_notification' => 1
            ]
        ];
        return $this->request($method, 'Ticket/'.$taskId.'/Group_Ticket', json_encode($data));
    }

cconard96 · 2022-02-21 13:36:23

This was fixed in:
https://github.com/glpi-project/glpi/pull/9171

It was included in version 9.5.6.

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#1 2018-10-19 12:14:57

RESTful API usage for ticket update

#2 2018-10-22 14:04:02

Re: RESTful API usage for ticket update

#3 2018-10-22 16:36:03

Re: RESTful API usage for ticket update

#4 2018-10-30 16:02:28

Re: RESTful API usage for ticket update

#5 2019-06-18 17:43:55

Re: RESTful API usage for ticket update

#6 2019-06-18 19:49:46

Re: RESTful API usage for ticket update

#7 2022-02-21 12:54:45

Re: RESTful API usage for ticket update

#8 2022-02-21 13:36:23

Re: RESTful API usage for ticket update

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