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#1 2019-01-11 12:31:44

LuminousWings
Member
Registered: 2019-01-11
Posts: 6

Creating a ticket loads a different template after choosing category

Hi,

I'm using the latest RC build of glpi for testing, with the import of our database from an older glpi version we now have an issue.
While creating a ticket, it uses template 1 which I created, but after choosing the category it does a full page reload (Which is normal I'm told) but then it loads the Default template which has fields that are hidden in the one I created.
Does anyone have any idea why it suddenly loads a different template I don't want to use?
Deleting it is not an option as it won't let me, the only solution I found so far is editing the default template. But still I'd prefer if it wouldn't load a whole different template after simply choosing a ticket category.

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#2 2019-01-14 18:09:24

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,509

Re: Creating a ticket loads a different template after choosing category

Have you a template associated to your category?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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