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#1 2018-11-28 13:28:53

ArriMa
Guest
Registered: 2013-01-25
Posts: 7

Set Status in Business rules for tickets

Hello,
I wolud like set a ticket status as "New" after setting a group in assigned group of tickets.
I now the status change automatically to processing when technician or group are assigned to ticket, but how I can force this status? It doesn't work also as last step of actions.

Thanks.

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