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Hi,
GLPI 9.3.2.
Problem: By answering an email, the user changes the status for "new".
Log:
255 2018-11-19 22:01 pz (17) Status Change New to Pending
244 2018-11-19 21:54 cron_mailgate Followup Add an item: Followup (7)
243 2018-11-19 21:54 cron_mailgate Status Change Pending to New
242 2018-11-19 21:54 cron_mailgate Take into account time Change 10 minutes to 25 minutes
241 2018-11-19 21:49 pz (17) Status Change New to Pending
233 2018-11-19 21:38 cron_mailgate Followup Add an item: Followup (6)
232 2018-11-19 21:38 cron_mailgate Status Change Pending to New
231 2018-11-19 21:38 cron_mailgate Take into account time Change 5 minutes to 10 minutes
230 2018-11-19 21:33 pz (17) Last edit by Change (0) to pz (17)
229 2018-11-19 21:33 pz (17) Status Change New to Pending
Can we do something with that?
Thanks in advance,
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are there any assigned technicians or groups in charge for these tickets ?
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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are there any assigned technicians or groups in charge for these tickets ?
No, just normal ticket.
Only Requester.
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New means not assign
In ptogress means assign To à Tech or à group.
I think glpi updates status according To this rule.
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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