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Hi, how are you?
I am using GLPI version 9.2.1, and I am trying to define a set of predefined activities for a ticket template.
I could not figure out how to do it, and I did not find enough documentation in English about it.
For Example, suppose that for ticket template requesting to format a user Hard Disk, I always have to do the following tasks:
1) HD software inventory list, assigned to Software support group;
2) Backup user HD, assigned to local support group;
3) Format user HD, assigned to local support group;
4) Reinstall softwares in inventory list, assigned to Software support group;
Therefore, I need to create a set of preloaded tasks assigned to ticket template to "format a user Hard Disk".
I searched about, and I found a similar topic in this forum, but it is a 4 years old topic:
http://forum.glpi-project.org/viewtopic.php?id=41152
Please, May someone help me?
Thanks in advance,
Ecio
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Please, may someone help me? I could figure out how to do it.
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Please, May someone help me?
I am struggling trying to do it, because I could only find basic documentation and examples for using GLPI in English.
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You have to create a task template. You can only select a task template in the ticket template.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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You have to create a task template. You can only select a task template in the ticket template.
Tanks a lot for helping.
Please, Do you know where I can find a full example ?
I am still struggling trying to do it.
I understood that I create a task at menu "Setup->DropDowns->Tasks Templates", right?
When creating a Task Templates:
1) Is it possible to assign a Group to execute it?
I suppose that the field "by" means who is going to execute the task, right?
However, field "by" does not allow me to assign a Group.
2) What is the field "Group" in "New Item - Task Template".
It looks like it is not a technician Group, and I could not figure out which Group it represents.
3) What is the field "Task Category" in "New Item - Task Template".
It looks like it is not a ticket category, and I could not figure out what it is.
3) How do I Group together tasks related to specific task template?
I mean, In my example of "Formatting HD" tickets, How can I group together its four tasks?
4) Is it possible to include tasks dependency?How can I do it?
For example, how do I register that task 2, depends on task 1.
I appreciate any help you can give me
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1) question one - you are right. It would be nicer if the field by would be in your language "by user" and the field group "by group"
2) go to 1) - the group needs the right "group - Visible in a ticket - task = yes"
3) No. "task category" is task category and "ticket category" is ticket category. go to "setup - dropdowns" you find more different categories.
3 the second) I don't know your target. Maybe you can do this with "task category" but you don't have a task group view or task category view in ticket timeline.
4.) I don't know if there is a way to solve this. (For bigger "task" you can use the project tool.)
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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I don't know a full example.
I understood that I create a task at menu "Setup->DropDowns->Tasks Templates", right? - YES
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3
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Hola chicos tengo una consulta ustedes saben como puedo ocultar la función de tareas que aparece junto con solución ,costo, histórico, estadistas,
Quiero que al técnico vea y maneje solo seguimientos y solución
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Hello guys, I have a question. You know how I can hide the task function that appears along with solution, cost, historical, statesmen,
I want the technician to see and manage only follow-ups and solutions
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1/ you assign a group by field Group in the task template
2/ group assigned to the task
3/ category only for a task
3/ for me you don't group task but you add several task template in a ticket template
4/ you can't natively
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Hello guys, I have a question. You know how I can hide the task function that appears along with solution, cost, historical, statesmen,
I want the technician to see and manage only follow-ups and solutions
To hide a part, delete right about it in your profile
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
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