You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2018-05-15 19:12:42

Ice72
Guest
Registered: 2018-05-09
Posts: 3

Mail connector on GLPI v 9.2.3

Hi,

I have configured a POP receiver. It works but when I force an "get email ticket now"
I obtain a pop-up which tell me that the email is refused.

I have put to yes the option "Allow anonymous ticket creation (helpdesk.receiver)"
in "setup/general/assistance" but it not works again.

I also defined two GLPI users with same users with which I send and receive email but
also these aren't useful.

I have some doubt about the "Rules for assigning a ticket created through a mails receiver"
configuration.  Is there any howto for this?

If not, there is some way to debug the mail receiving (and rule apply) process?

TIA
Roberto C.

Offline

#2 2018-05-15 23:02:48

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,157

Re: Mail connector on GLPI v 9.2.3

make sure than the email sender adress is different from glpi admin email. ( this happens sometimes when testing )


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.2.4(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.3.1  en test (ubuntu 16.04 mariadb 10.2.4)

Offline

#3 2018-05-16 06:35:25

Ice72
Guest
Registered: 2018-05-09
Posts: 3

Re: Mail connector on GLPI v 9.2.3

Hi,

thanks for you reply.  The GLPI setup admin has account "glpi" (and no mail addr defined);
the user which I would assigned tickets has account and mail defined as "glpi@mydomain.com"
and has authorization "super-admin".

Is this acceptable?

TIA
Roberto C.

Offline

Board footer

Powered by FluxBB