REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

hypemonkey · 2017-06-28 15:58:42

Hi Everybody,

I am using Add-Items to dynamically add a Ticket in GLPI. (https://fossies.org/dox/glpi-9.1.4/md_a … #add-items)

So far, I can add the ticket without any problem.

Here is how my class look:

Public Class GLPITicket
    Public name As String
    Public content As String
    Public status As String
    Public urgency As String
    Public _disablenotif As Boolean
End Class

Then I serialize my object in json. The final result look like this:

{"input": {"name": "Ticket Name", "content": "Ticket Desc","status":"1","urgency":"1","_disablenotif":true}}

So far, so good.

The next step is to assign a user and a group of watcher.

The thing is, I can't find the name of these properties... Any idea how you could do that ?

Thank you

Last edited by hypemonkey (2017-06-28 16:00:42)

LaDenrée · 2017-06-28 16:48:40

to assign a user :as requester
"_users_id_requester": $users_id.

tickets actors are in \Ticket_User.

\glpi\apirest.php\ticket\'.$ticket_id.'\ticket_user\

groups are in

\glpi\apirest.php\ticket\'.$ticket_id.'\Group_ticket\

steviecoaster · 2017-09-05 21:54:47

So LDenree, I would I go about leveraging your information posted above to actually update a ticket's assigned user/group? Would I call those API endpoints directly to update the information? A working example would be super handy to help me wrap my head around this.

I'm doing a simple Powershell GUI tool for dynamically generating a ticket based off of form data, and I'd like a way to have the user notified when someone grabs the ticket, likely waiting for the Assigned To User/Group ID to change with another API call and a loop.

LaDenrée · 2017-09-06 14:41:45

to add assigned users and assigned groups to tickets i make it so
1): initsession :

$api_url="localhost/glpi/apirest.php";
$user_token="MyUserToken";
$app_token="MyAppToken";
$ch = curl_init();
$url=$api_url . "/initSession?Content-Type=%20application/json&app_token=".$app_token ."&user_token=".$user_token;
curl_setopt($ch, CURLOPT_URL,$url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
$json = curl_exec($ch);
curl_close ($ch);
$obj = json_decode($json,true);
$sess_token = $obj['session_token'];
$headers =array(
'Content-Type: application/json',
'App-Token: ' .$app_token,
'Session-Token: '.$sess_token
);

keep variables $headers and $sess_token for next actions
2) add assigned user ( technician) to ticket

$ticket_id="MyTicketID";
$user_id="IdOfTheTechnician";
$input='{ "input": {"tickets_id": '.$ticket_id.' ,"users_id": '.$user_id.',"type": "2","use_notification": "1"}}';
$url=$api_url . "/Ticket/".$ticket_id."/Ticket_User/";
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,$url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_POSTFIELDS,$input);
$json = curl_exec($ch);
curl_close ($ch);
for debug you can add :
$obj = json_decode($json,true);
echo "<br/>".$input."<br/>";
print_r($json);

$group_id="MyGroupIDto Assign";
$input='{ "input": {"tickets_id": '.$ticket_id.' ,"groups_id": '.$group_id.',"type": "2","use_notification": "1"}}';
$url=$api_url . "/Ticket/".$ticket_id."/group_ticket/";
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,$url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_POSTFIELDS,$input);
$json = curl_exec($ch);
curl_close ($ch);
$obj = json_decode($json,true);
echo "<br/>".$input."<br/>";
print_r($json);

note : in $input='{ "input": {"tickets_id": '.$ticket_id.' ,"groups_id": '.$group_id.',"type": "2","use_notification": "1"}}';
you can change type to
1) requester
2)assigned
3)observer

Last edited by LaDenrée (2017-09-06 14:50:46)

sonidp7657 · 2017-11-03 19:37:31

Hello,
I want to modify a ticket with APi rest in follow ups field, but i can't.
When i execute a command, i have not error and we don't have a word and i have not a new follow.
see my command :
curl -X PUT -H 'Content-Type: application/json' -H "Session-Token: xxxxxxxxxxxxxxxxxxxxxxxxxx" -H "App-Token: xxxxxxxxxxxxxxxxxxxxxxxxxxx" -d '{"input": {"id": 43935, "users_login":"xxxxxx", "followups": "test Donw 555ddqsdqdqs5 follow"}}' 'http://glpi-dev.test.loc/apirest.php/Ticket/'
Can you help me please ?

Thanks

LaDenrée · 2017-11-03 20:25:04

please, create a new discussion.
glpi version ?
your url seems wrong : you are trying to update a ticket, you should update followup.

can you get ticket followups ?

Last edited by LaDenrée (2017-11-03 20:27:15)

sonidp7657 · 2017-11-06 10:46:10

Hello, i have open a new topic.
Thanks

nvnam · 2018-05-08 06:18:35

Hi all,
How to change $user_id="IdOfTheTechnician"; to $user_name="User Name OfTheTechnician";
Thanks

LaDenrée · 2018-05-08 09:22:41

you need two steps.
First use search endpoint To get userid

myserver/glpi/apirest.php/search/User?criteria[0][field]=1&criteria[0][searchtype]=contains&criteria[0][value]=^MyUserName$

Then assign userid To tickets actors

*****************************

you should create your own post, you will get more visibility so more answers. please don't duplicate questions on other posts.

Last edited by LaDenrée (2018-05-08 09:52:50)

Forum GLPI-Project

Announcement

#1 2017-06-28 15:58:42

REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#2 2017-06-28 16:48:40

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#3 2017-09-05 21:54:47

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#4 2017-09-06 14:41:45

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#5 2017-11-03 19:37:31

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#6 2017-11-03 20:25:04

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#7 2017-11-06 10:46:10

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#8 2018-05-08 06:18:35

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

#9 2018-05-08 09:22:41

Re: REST API - Add Items - Input Ticket Paramaters (Watcher, Assigned)

Board footer