Forum GLPI-Project

carlosbmc

Member

Registered: 2016-12-01

Posts: 161

Auto assign ticket when write followup

Hello

is possible to auto assign ticket when technician write a followup to technician who write's it?

Thanks!

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GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 7.3.33

snowman386

Member

Registered: 2006-07-28

Posts: 88

Re: Auto assign ticket when write followup

Curious about this myself. I thought I saw a setting to do this in the past but now I cannot find it. I would like to auto assign tickets if a technician responds to a new ticket via email.

Andreaontheweb

Member

Registered: 2016-04-08

Posts: 9

Re: Auto assign ticket when write followup

I'm interested too.

snowman386

Member

Registered: 2006-07-28

Posts: 88

Re: Auto assign ticket when write followup

Anyone find an answer on this?

lucassfgf

Member

Registered: 2022-04-14

Posts: 1

Re: Auto assign ticket when write followup

I would like to know too.

MarkIss

Member

Registered: 2017-12-18

Posts: 14

Re: Auto assign ticket when write followup

It was using behaviors plugin, not in v10

Zykki

Member

Registered: 2022-04-25

Posts: 2

Re: Auto assign ticket when write followup

It was using behaviors plugin, not in v10

How could this be set in that plugin?