Forum GLPI-Project

j10giraldo

Member

Registered: 2018-02-26

Posts: 2

Subject Notifications

Good morning.

I am new using the application and i need help. Excuse me if the wording is bad but i speak spanish and i am using a translator.

I have parametrized notifications by mail for new and tickets update but the issue is not indicating the state of the incident in the subject. Just notify me the number of the ticket.

For Example [GLPI #0003892]
Try to do this by configuring notifications in the notification template option but i don't see the option to parametrize mail subjects. I only find a way to modify the template by means of CSS.

la
Thank you so much.

Last edited by j10giraldo (2018-02-26 18:15:34)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Subject Notifications

You have to change the subject field of the template

##ticket.action## ##ticket.title##

##lang.ticket.action##    Label: Event    All

https://i.imgur.com/4nupx1X.png

Last edited by KKAdmin (2018-02-27 15:27:10)

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Subject Notifications

use tag : ##ticket.status##

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

j10giraldo

Member

Registered: 2018-02-26

Posts: 2

Re: Subject Notifications

Thank you so Much!.. That's what I was looking for. Worked perfect