Forum GLPI-Project

rafaelviera

Member

Registered: 2017-12-09

Posts: 2

New ticket open by mail with errors

I just installed version 9.2.1 and tested  the option to open a new ticket through a mails receiver. It's ok  when the content of the email is just text, but when an image is included within the message (html format )the ticket is not built correctly.Do not get the image and weird characters are added at the end of the description.
Something similar to this:

this is the content of the email  n
n
#e1be24a2-d9d62df8-5a2b69180d47b7.11446206#

I must also indicate that when there is a follow-up through an identical email, there are no problems. The text and the image are processed correctly.
Thank you for your attention.

rafaelviera

Member

Registered: 2017-12-09

Posts: 2

Re: New ticket open by mail with errors

Last edited by rafaelviera (2017-12-09 08:24:33)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: New ticket open by mail with errors

Can you activate rich text and test again?

https://github.com/glpi-project/glpi/issues/3258

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GLPI 9.3.3