Forum GLPI-Project

cazarawill

Member

Registered: 2017-10-11

Posts: 5

text lose the format after update a description of a ticket

Hi,
I am using GLPI 9.2. When I want to update a description of a ticket adding a new line the content will back the to the end of the previous line and "rn" will be added in the middle
any idea of what could be causing it?

Thanks

cazarawill

Member

Registered: 2017-10-11

Posts: 5

Re: text lose the format after update a description of a ticket

Solved

http://forum.glpi-project.org/viewtopic.php?id=159085

"Simply configure in glpi webinterface:
Setup >> General >> All >> Assistance
Use rich text for helpdesk YES"