Forum GLPI-Project

fredefromgima

Member

Registered: 2014-01-21

Posts: 34

data in export CSV not compliant with the displayed result

Hello,
In the search for multi-criteria tickets (assistance> ticket); the csv report data is not the same as the one displayed on the html page.

Let me explain :
When you make a query in "assistance-tickets" which relates to the fields "characteristics-status = unresolved" "+" "characteristics-category = 'my value'", I get 104 lines that seem to correspond to my request.
On the other hand, when I click on the floppy symbol to export "all pages in CSV" I get 191 lines in the extracted file, indeed several lines with categories that do not contain the string entered in the criterion " characteristics-category "are added.
We have upgraded our Glpi which was in version 0.84.3 recently to version GLPI 9.1.6
I encountered this problem with version 9.1.6
I do not encounter it with version 0.84.3
Thanks in advance for your support.

Best Regards

Frederique

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En prod :  Glpi 9.5.5/FusionInventory9.5+3.0
En test :

"Lorsque vous réfléchissez à un problème et que vous n'en trouvez pas la solution, parlez-en à quelqu'un d'autres. Kleist"

fredefromgima

Member

Registered: 2014-01-21

Posts: 34

Re: data in export CSV not compliant with the displayed result

up
nobody can help me ?

thanks

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En prod :  Glpi 9.5.5/FusionInventory9.5+3.0
En test :

"Lorsque vous réfléchissez à un problème et que vous n'en trouvez pas la solution, parlez-en à quelqu'un d'autres. Kleist"

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: data in export CSV not compliant with the displayed result

I make a test with your criteria fields and i didn't reproduce the issue.
Is the problem present only with category criterion?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

fredefromgima

Member

Registered: 2014-01-21

Posts: 34

Re: data in export CSV not compliant with the displayed result

Hello Yllen, thank you for your answer I only found the problem with the criterion "categorie" for the moment.

But I have additional information ;
the content of the csv will be different if the characters of the criterion are entered in uppercase or lowercase (with the same value).

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En prod :  Glpi 9.5.5/FusionInventory9.5+3.0
En test :

"Lorsque vous réfléchissez à un problème et que vous n'en trouvez pas la solution, parlez-en à quelqu'un d'autres. Kleist"

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: data in export CSV not compliant with the displayed result

In search engine, for category you use which parameter? IS, Contain...?
Not problem for me this upper or lowercase

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)