Forum GLPI-Project

EugeneSE

Member

Registered: 2017-04-13

Posts: 4

No attachment files

After updating from 9.1.6 to 9.2, all attachment files are deleted when mail is received.
When opening a new ticket or when replying to a ticket through the mail, the attached documents are not loaded.

williams.chavarria

Member

Registered: 2017-05-23

Posts: 3

Re: No attachment files

After updating from 9.1.6 to 9.2, all attachment files are deleted when mail is received.
When opening a new ticket or when replying to a ticket through the mail, the attached documents are not loaded.

But the files exist in the ticket?  the problem is only in the mail?

EugeneSE

Member

Registered: 2017-04-13

Posts: 4

Re: No attachment files

No.
files are not added to the ticket and are not added to the Documents.
The problem occurred after the update.
While I had to roll back to version 9.1.6
----
Operating system: Linux servicedesk 3.10.0-514.21.2.el7.x86_64 #1 SMP Tue Jun 20 12:24:47 UTC 2017 x86_64
PHP 5.6.31 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bcmath, bz2,
    calendar, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap,
    libxml, mbstring, mhash, mysql, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, soap, sockets,
    sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="10M" safe_mode="" session.save_handler="files"
    upload_max_filesize="15M"
Software: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/5.6.31 ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36
Server Software: MySQL Community Server (GPL)
    Server Version: 5.6.37
    Server SQL Mode:
    Parameters: root@localhost/glpi
    Host info: Localhost via UNIX socket
   
OK/var/www/html/glpi/config : OK
OK/var/www/html/glpi/files : OK
OK/var/www/html/glpi/files/_dumps : OK
OK/var/www/html/glpi/files/_sessions : OK
OK/var/www/html/glpi/files/_cron : OK
OK/var/www/html/glpi/files/_graphs : OK
OK/var/www/html/glpi/files/_lock : OK
OK/var/www/html/glpi/files/_plugins : OK
OK/var/www/html/glpi/files/_tmp : OK
OK/var/www/html/glpi/files/_rss : OK
OK/var/www/html/glpi/files/_uploads : OK
OK/var/www/html/glpi/files/_pictures : OK
OK/var/www/html/glpi/files/_log : OK
Web access to files directory is protectedWeb access to files directory is protected : OK
OKSELinux mode is Disabled

robmura76

Member

Registered: 2017-09-29

Posts: 9

Re: No attachment files

same error on ubuntu 16.04 - php 7.0

EugeneSE

Member

Registered: 2017-04-13

Posts: 4

Re: No attachment files

dear colleagues
i found mistake in code
it was file mailcollector.class.php -> function getRecursiveAttached()
line "$this->getRecursiveAttached($mid, $path, $maxsize, $sub_structure,"
in code wasn't chaned variable @param $mid
in new code must be $uid:
"$this->getRecursiveAttached($uid, $path, $maxsize, $sub_structure,"

If new problems are found, need to check and merge the old code and new code.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: No attachment files

Already corrected: https://github.com/glpi-project/glpi/issues/2841

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)