Forum GLPI-Project

vnmurthy

Member

Registered: 2017-04-04

Posts: 15

Ticket View Restriction of Supervisor to their Group only

Hi,

I created one entity with all users, technicians and supervisors. I also created few groups.

Ex: For electrical, UPS, Air Conditioners related problems (these are categories), auto assign of tickets to the respective technician based on the ticket category is done by using business rules. Upto this OK. This group have six technicians and all are in one group. The supervisor is also in this group.

But, I want the supervisor of electrical group (above group) can see the tickets of his own as well as the tickets assigned to all his technicians only, not the other group technicians.

Please help me how to do this.

Thank you,

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Ticket View Restriction of Supervisor to their Group only

In his profile you can define that he must only see tickets of his groups

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
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simran

Member

Registered: 2023-10-25

Posts: 18

Re: Ticket View Restriction of Supervisor to their Group only

Hello
Could you please explain where can I change permissions of tickets in the profile section.
How would the user know to which supervisor he is going to assign the ticket.