Forum GLPI-Project

eulogy

Member

Registered: 2013-10-11

Posts: 120

Error importing email incidents

Scenario
After upgrading to GLPI 9.1.2

User sends email from an address who's not registered on GLPI
Setup -> Receivers -> Email not imported
Appears the email
Select email -> Update -> Requester -> "Name of requester"
Late on..
Import -> Entity "Desired one"

It gives an error,
First it says "Operation successful"
then.. "Email 3715a5dd23d5...@domain.com not found. Impossible import.

I already updated the email to the user.

And it's impossible to recovery the original mail.

Last edited by eulogy (2017-03-10 05:05:30)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Error importing email incidents

Can you give exact error in glpi logs and apache logs?

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
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