You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

Pages: 1

#1 2017-01-24 11:18:02

aabc2
Member
Registered: 2012-08-28
Posts: 13

Solution ticket bug

GLPI 9.1.1

When I click Ticket > Processing ticket > Solution  and I wrote description and click "Save" ticket status changes to Closed, not solved.

Offline

#2 2017-01-24 13:17:05

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,287

Re: Solution ticket bug

Hi,
chek for entity setting :
administarion>entity>[MyEntity]>assistanceTab> automatic closure for tickets :

Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

Offline

Pages: 1

Board footer

Powered by FluxBB