No notification with new task

ict · 2016-11-23 16:32:13

Hi

We have GLPI 9.1 installed and have some problems with sending notification with Mail. If we add a new Task, the author of the ticket don't recieve a mail. The mail keeps staying in the mail queue. The queuedmail Task is set to 1 min but it dosn't send it...

The author recieves mail when he hopen a new Ticket, when the ticket ist closed etc. but it doesn't work with new Task.

Anyone an idea?

greetings

Last edited by ict (2016-11-23 16:32:43)

LaDenrée · 2016-11-23 16:40:24

HI,
tasks are sent to queuedmail : it is Normal

glpi server ? Linux or Windows ?

in glpi> setup>automatic tasks>queuedmail>

have you set to schedulded,
mode CLI or GLPI ?

have you set a cron ?

ict · 2016-11-23 16:56:18

Hi

Server is Linux.
queedmail is set to scheduled ever 1 minute.
I tried both CLI and GLPI both don't work.

What is a cron?

thx

LaDenrée · 2016-11-23 17:04:03

I tried both CLI and GLPI both don't work.
What is a cron?

in glpi mode, action are trigerred when users work with glpi ( ticket creation, solutions.....,) this means no automatic action overnignt, wekk end, coffee time....

in cli mode, your server launches every x minutes glpi/front/cron.php and it works 24/24 - 7/7

on your server, add a line in /etc/crontab
as an example :

*/5 * * * * root cd /var/www/glpi/front/ && php cron.php

be careful if you change files on your server, please ask some help from experienced people....

ict · 2016-11-23 17:12:15

So if i use glpi, users will not get any notification if i add a new task? only with cli and cron?

LaDenrée · 2016-11-23 17:21:37

if you use queudmail in glpi-mode users will receive tasks/followup notifications :
but :

if many people work with glpi : notifications are sent very often
if few people work with glpi ( or by night, week end, lunchtime) : notifications are sent less often

ict · 2016-11-24 12:40:40

Hi

It worked like you said with */5 * * * * root cd /var/www/glpi/front/ && php cron.php

thx for your help

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#1 2016-11-23 16:32:13

No notification with new task

#2 2016-11-23 16:40:24

Re: No notification with new task

#3 2016-11-23 16:56:18

Re: No notification with new task

#4 2016-11-23 17:04:03

Re: No notification with new task

#5 2016-11-23 17:12:15

Re: No notification with new task

#6 2016-11-23 17:21:37

Re: No notification with new task

#7 2016-11-24 12:40:40

Re: No notification with new task

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