Forum GLPI-Project

FernandoLorenzi

Member

From: Ribeirão Preto - SP

Registered: 2016-10-11

Posts: 16

9.1 - Failed to send test email to administrator

Hi, sorry my english, but I need some help.
I needed to reinstall the GLPI for a crash on the server.
Now the note submissions do not work anymore. When I try to send a test email the GLPI informs the message of the title.

Where can I get more details of the problems to come up with a solution?

Thank you!!

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: 9.1 - Failed to send test email to administrator

1. Go in Debug Mode for mor information.
2. Next try
3. _logs/ directory you  get more information

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

FernandoLorenzi

Member

From: Ribeirão Preto - SP

Registered: 2016-10-11

Posts: 16

Re: 9.1 - Failed to send test email to administrator

Hi KKAdmin
Thanks for the info, but when I perform this test I have not written any errors in "php.errors.log".
But there are some errors that were recorded when GLPI attempted to send notifications automatically:

2016-11-17 11:16:34 [@srvofficelink]
  *** PHP Notice(8): Undefined index: glpi_dropdowntranslations
  Backtrace :
  inc/notificationtemplate.class.php:230             
  inc/notificationevent.class.php:168                NotificationTemplate->getTemplateByLanguage()
  inc/ticket.class.php:1344                          NotificationEvent::raiseEvent()
  inc/commondbtm.class.php:1155                      Ticket->post_updateItem()
  inc/ticket.class.php:5561                          CommonDBTM->update()
  inc/crontask.class.php:803                         Ticket::cronCloseTicket()
  front/cron.php:66                                  CronTask::launch()
2016-11-17 11:38:28 [8@srvofficelink]
  *** PHP Warning(2): imap_header(): Bad message number
  Backtrace :
  :                                                  
  inc/mailcollector.class.php:1166                   imap_header()
  inc/mailcollector.class.php:640                    MailCollector->getHeaders()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  inc/mailcollector.class.php:1614                   MailCollector->collect()
  inc/crontask.class.php:803                         MailCollector::cronMailgate()
  front/cron.php:66                                  CronTask::launch()
2016-11-17 11:38:28 [8@srvofficelink]
  *** PHP Notice(8): Trying to get property of non-object
  Backtrace :
  inc/mailcollector.class.php:1167                   
  inc/mailcollector.class.php:640                    MailCollector->getHeaders()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  inc/mailcollector.class.php:1614                   MailCollector->collect()
  inc/crontask.class.php:803                         MailCollector::cronMailgate()
  front/cron.php:66                                  CronTask::launch()

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: 9.1 - Failed to send test email to administrator

Did you fake your credentials ?

Your insert google server and as login a not google e-mail address. I think the login don't work.

The error messages in php errors are other problems can you only post the error with the problem message or write the date/time of your test message.

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3