Forum GLPI-Project

chris.anderson3

Member

Registered: 2013-11-06

Posts: 36

Documents associated to Tickets not showing up 90.5

I can associate any document to a ticket. 
Then hit 'save'.

When the page reloads - the document 'exists' in the 'Documents' section, but the direct reference that it is tied to a Document is gone. I can associate any number of documents, but none of them show up when I view on the ticket page.

(There used to be a 'Documents' tab for tickets in previous versions, but that has disappeared)

thanks,

-Chris

edit: using version 0.90.5

Last edited by chris.anderson3 (2016-11-14 19:32:10)

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GLPI 90.5     XAMPP- 1.8.2  Apache/2.4.10 (Win32) OpenSSL/1.0.1h PHP/5.4.31

Uniyannick

Member

Registered: 2014-04-29

Posts: 450

Website

Re: Documents associated to Tickets not showing up 90.5

maybe wrong right on glpi/files

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Yannick

Prod : GLPI 9.4.2 - Windows 2012 - php 7.3 - mysql mariadb
Certifié ITIL V3, PMP - http://www.itamconsulting.com

scorpz

Member

Registered: 2012-10-09

Posts: 13

Re: Documents associated to Tickets not showing up 90.5

I have same thing but only after i upgraded to 9.1
http://forum.glpi-project.org/viewtopic.php?id=155635

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Documents associated to Tickets not showing up 90.5

So old version 9.1.1 is released today
edit again : oh sorry not even yet ... my fault.

Edit: Please let us know your os system, only who have not in signature.

Last edited by KKAdmin (2016-11-15 17:52:03)

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

chris.anderson3

Member

Registered: 2013-11-06

Posts: 36

Re: Documents associated to Tickets not showing up 90.5

Operating system is on Windows 7.
Eventually, it will be running on Windows Server 2008 r2 (but have not tested yet)

Not a rights problem - I am performing the activity as the 'glpi' administrator (default account).  This account has full access to all activities. 

Many thanks for the assistance.

-Chris

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GLPI 90.5     XAMPP- 1.8.2  Apache/2.4.10 (Win32) OpenSSL/1.0.1h PHP/5.4.31

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Documents associated to Tickets not showing up 90.5

I want to know the os system of glpi server.
If it is a right problem it would be more the user who runs the apache server not the user who do the "user" login.

Did you take a look at glpi/files directory at the webserver.

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Documents associated to Tickets not showing up 90.5

(There used to be a 'Documents' tab for tickets in previous versions, but that has disappeared)

You don't have this tab Documents if you use timeline and you don't want to keep all old tab in your settings

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Documents associated to Tickets not showing up 90.5

No problem for me in 0.90.x and in 9.1.
Is apache owner of files directory in recursive ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

chris.anderson3

Member

Registered: 2013-11-06

Posts: 36

Re: Documents associated to Tickets not showing up 90.5

Yllen,

Are you saying this is an 'apache' permissions issue?  Because if the document shows up under 'documents' - shouldn't it show up 'everywhere'?

The 'glpi' admin account in the system has full access. 

I recognize that this could be due to 'permissions' - but I'm not sure which permission to go after.

-Chris

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GLPI 90.5     XAMPP- 1.8.2  Apache/2.4.10 (Win32) OpenSSL/1.0.1h PHP/5.4.31

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Documents associated to Tickets not showing up 90.5

Apache = your Webserver
The webserver process is Running with a Special User Account or Act als as a User. This is nötig a glpi Account. This is a Windows or Linux User. In Linux this User Need rights in /var/www/html/glpi and all Files and Folders behind This path

Edit :
Windows je Same nur i don't Know the path

Clan Open the file firm Website with Any User?

Last edited by KKAdmin (2016-11-18 20:17:12)

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

ronnie.peeters

Member

From: Eindhoven, the Netherlands

Registered: 2016-10-09

Posts: 72

Re: Documents associated to Tickets not showing up 90.5

Is this a bug or a feature now? We have the same 'issue'...
Documents show in the followups, but no tab 'documents'

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GLPI 9.4.3 - Currently in Dev environment - preparing for production
-Preparing data migration from OSTicket to GLPI for the Ticketing/Helpdesk part.
-Preparing data migration from OrangeSCRUM to GLPI for the project management part.
@Working at a company that is responsible for the IT environment of over 4500 employees that have IT assets

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Documents associated to Tickets not showing up 90.5

No tyab Documents. Do you use timeline in your settings?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)