Can't receive e-mail after upgrading to 9.1

derrick@work · 2016-10-16 17:35:30

I've recently updated to 9.1 and now I can't receive e-mails.

When I do a test I get a Information pop-up that says array.

I'm not sure where to begin troubleshooting. Where can I find relevant logs?

yllen · 2016-10-17 13:38:24

Have you somme errors in apache logs? in glpi logs?

derrick@work · 2016-10-22 17:41:01

Here is what I see in the logs after I try receiving new e-mails.

Apache log:

[Sat Oct 22 10:21:16.919955 2016] [:error] [pid 1220] [client MyWorkstation:53508] PHP Fatal error: Uncaught Error: Call to undefined method Html::getCopyrightMessage() in /var/www/html/glpi/index.php:191\nStack trace:\n#0 {main}\n thrown in /var/www/html/glpi/index.php on line 191
[Sat Oct 22 10:21:22.464596 2016] [:error] [pid 1220] [client MyWorkstation:53520] PHP Fatal error: Uncaught Error: Call to undefined method Html::getCopyrightMessage() in /var/www/html/glpi/index.php:191\nStack trace:\n#0 {main}\n thrown in /var/www/html/glpi/index.php on line 191, referer: http://MyGLPIServer/front/logout.php?noAUTO=1

/var/www/html/glpi/files/_log/php-errors.log:

2016-10-22 10:21:20 [@MyGLPIServer]
*** PHP Warning(2): imap_open(): Couldn't open stream {outlook.office365.com:993/imap/ssl/validate-cert/notls}
Backtrace :
:
inc/auth.class.php:195 imap_open()
inc/authmail.class.php:282 Auth->connection_imap()
inc/authmail.class.php:313 AuthMail::mailAuth()
inc/auth.class.php:729 AuthMail::tryMailAuth()
front/login.php:78 Auth->Login()
2016-10-22 10:21:20 [@MyGLPIServer]
*** PHP Notice(8): Unknown: Can not authenticate to IMAP server: AUTHENTICATE failed. (errflg=2)
Backtrace :
:
2016-10-22 10:23:45 [2@MyGLPIServer]
*** PHP Notice(8): Array to string conversion
Backtrace :
inc/html.class.php:567
inc/html.class.php:1738 Html::displayMessageAfterRedirect()
front/mailcollector.form.php:85 Html::header()

derrick@work · 2016-10-22 17:47:56

Also here are the specs on my servers.

GLPI Server:
Operating system Ubuntu Linux 16.04.1
Kernel and CPU Linux 4.4.0-45-generic on x86_64
Processor information Intel(R) Xeon(R) CPU E5-2640 v3 @ 2.60GHz, 1 cores
CPU load averages 0.03 (1 min) 0.03 (5 mins) 0.05 (15 mins)
CPU usage 0% user, 0% kernel, 0% IO, 100% idle
Real memory 212.21 MB used, 479.82 MB total
Virtual memory 97.91 MB used, 512 MB total
Local disk space 3.86 GB used, 14.13 GB total
Apache version 2.4.18
PHP Version 7.0.8-0ubuntu0.16.04.3

MySQL Server:
Operating system Ubuntu Linux 16.04.1
Kernel and CPU Linux 4.4.0-45-generic on x86_64
Processor information Intel(R) Xeon(R) CPU E5-2640 v3 @ 2.60GHz, 1 cores
CPU load averages 0.00 (1 min) 0.00 (5 mins) 0.00 (15 mins)
CPU usage 0% user, 0% kernel, 0% IO, 100% idle
Real memory 323.65 MB used, 983.80 MB total
Virtual memory 1.05 MB used, 1024 MB total
Local disk space 3.62 GB used, 13.64 GB total
MySQL version 5.7.15

derrick@work · 2016-10-29 15:54:30

bump

derrick@work · 2017-01-01 09:06:19

bump

yllen · 2017-01-05 17:52:57

GLPI can't open your collector. Verify the configuration of it

derrick@work · 2017-01-23 00:15:54

yllen, thanks for your response. I actually just reloaded everything and installed the latest version glpi. everything seems to be working now.

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#1 2016-10-16 17:35:30

Can't receive e-mail after upgrading to 9.1

#2 2016-10-17 13:38:24

Re: Can't receive e-mail after upgrading to 9.1

#3 2016-10-22 17:41:01

Re: Can't receive e-mail after upgrading to 9.1

#4 2016-10-22 17:47:56

Re: Can't receive e-mail after upgrading to 9.1

#5 2016-10-29 15:54:30

Re: Can't receive e-mail after upgrading to 9.1

#6 2017-01-01 09:06:19

Re: Can't receive e-mail after upgrading to 9.1

#7 2017-01-05 17:52:57

Re: Can't receive e-mail after upgrading to 9.1

#8 2017-01-23 00:15:54

Re: Can't receive e-mail after upgrading to 9.1

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