Forum GLPI-Project

muhammadsaadkhurshid

Member

Registered: 2016-09-07

Posts: 77

How to check which technician solved the ticket

I have a situation that ticket raised through the category and inside the category there is a group of technicians added and when ticket is raised it will go to the desired group of technicians and then the technician solved the ticket. But how can i find that which technician from a group solved the ticket. Please help me out in this. v0.glpi-0.90.5

Thanks

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,288

Re: How to check which technician solved the ticket

HI,
you can get this information in ticket history  tab.

there is a feature request you can vote for :

http://glpi.userecho.com/topics/82-reco … -a-ticket/

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

muhammadsaadkhurshid

Member

Registered: 2016-09-07

Posts: 77

Re: How to check which technician solved the ticket

this is very lengthy step to open every ticket and see the ticket history. I just want to see that in a report that which tech solved which ticket. Please help me out in this.

Thanks

scmi

Member

From: Germany

Registered: 2009-02-10

Posts: 80

Re: How to check which technician solved the ticket

Hi, look at hte plugin Behaviors
This plugin allows you to add optional behaviors to GLPI.
new parameter : can't solve/close a ticket without Technician assigned

may it helps

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Prod GLPI: 9.4.1.1 / Apache 2.4.25 (Debian) /PHP 7.0.30/ Server Software: Debian 9.1/Server Version: 10.1.26-MariaDB-0+deb9u1