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Hello
I'm using GLPI 0.90.1, everything is fine but I want to using it simpler...
Is there a way to auto assign user to ticket after post solution in Processing Ticket, my friends from my section is annoyed by doing to many actions when got many ticket to respond them
Best regards.
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I'm not sure where the steps are ?
You can self assign a ticket with one click
Change view to processing ticket
post solution and the ticket change state automatically to solved
best regards
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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Maybe i explain it wrong.
My mates always using post solution in procesing ticket tab without assign to themself on first tab
Our manager get angry at us because they posting solution without assigned person for this ticket (posting solution change ticket state to sloved but not assign to this ticket person who post a solution)
I don't know how to slove this problem
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HI,
behaviours plugins has a setting that can make technician assign mandatory before solve/close ticket.
Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
préprod : glpi10.0.15
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this is not a solution, im also searching for a very simple feature which seems impossible in this tool - auto assign at any followup or solution.
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There's no way to do what you want..
Use groups and assign possible technicians to it.
Create a template with pre-defined Technician Group to every new ticket created.
Technicians can also Associate themselves to any ticket if they want to (no necessary).
If your boss wants Statistics, can perform that by filtering by Technicians in tasks.
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Unfortunately he is right, no solution for this, which should have been a implicit feature I believe, it is on any other platform, free or not.
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What about using this plugin
http://plugins.glpi-project.org/#/plugin/behaviors
Last edited by carlosbmc (2017-02-23 18:14:00)
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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