Forum GLPI-Project

lordbat

Member

From: Spain

Registered: 2016-02-12

Posts: 158

Profile Rights - Update priority but no ALL ticket field options.

Hi everyone! i have a issue and question at the same time.

I'm making a technician profile where the technician can choose the priority level but cant change or delete the SLA assigned.

I found in Profiles the "Update" option on incident but when this is activated the profile can modify all the fields, even can delete the SLA assigned.

When i disable the Update option the profile cant do anything.

Without Update Available.

There is another place to make that?

Thanks to everyone!

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lordbat

Member

From: Spain

Registered: 2016-02-12

Posts: 158

Re: Profile Rights - Update priority but no ALL ticket field options.

Anyone?

Last edited by lordbat (2016-09-08 17:05:54)

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jjoss

Member

Registered: 2016-01-13

Posts: 38

Re: Profile Rights - Update priority but no ALL ticket field options.

Hi,

Same problem here, changing SLA is considered as an update action and you can't lock only this field.

Did you try to hide SLA in the ticket template ?

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Profile Rights - Update priority but no ALL ticket field options.

Corrected: https://github.com/glpi-project/glpi/issues/960

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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lordbat

Member

From: Spain

Registered: 2016-02-12

Posts: 158

Re: Profile Rights - Update priority but no ALL ticket field options.

Hi yllen!! Thank you for the correction. Now i can change the priority but when i choose another priority from the original priority assigned, example: Original priority: Medium -  change to low, when i try to save the change, the priority still in Medium.

Best Regards!

Last edited by lordbat (2016-09-19 14:58:42)

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lordbat

Member

From: Spain

Registered: 2016-02-12

Posts: 158

Re: Profile Rights - Update priority but no ALL ticket field options.

Hi yllen!! Thank you for the correction. Now i can change the priority but when i choose another priority from the original priority assigned, example: Original priority: Medium -  change to low, when i try to save the change, the priority still in Medium.

Best Regards!

Sry, i was wrong, i misunderstand the priority table.

Forget what i say.

its possible to make available the "Impact field" only for technician profiles?

Last edited by lordbat (2016-09-19 18:47:47)

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yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Profile Rights - Update priority but no ALL ticket field options.

If you use the simplified interface you just have Urgency field.
If you use standard interface for your end user, you can define de specific ticket template( with impact field hidden) and affect this template to the profile of your end user.

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)