Forum GLPI-Project

andrew.k2

Member

From: Latvia

Registered: 2014-05-07

Posts: 60

Notification - followup to requester.

Hello.
I'm now testing notifications for my needs in GLPI 0.90.3 and maybe someone can give an advice.

I configure notification by this way:

type: ticket
event: new followup
recipients: requester

when technician need to ask some question, they use followups, when new followup added, ticket requester receives message from GLPI, when he answer on it, then he receives email with own message from glpi.

Maybe it is possible to add recipients: requester (with exception, when he is an author of followup)

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[prod] - GLPI 9.3; [test] - GLPI 9.3.1

tomolimo

Member

From: Grenoble, France

Registered: 2009-05-12

Posts: 517

Re: Notification - followup to requester.

Hello,
You may try the 'Personalization' feature called 'Notifications for my changes' and set it to 'No'.
It's in 'My settings', tab 'Personalization' and default value is 'Yes'.
Regards,
Tomolimo

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GLPI 9.5.5 - PHP 7.4 / ProcessMaker 3.3.0-community - PHP 7.1 / Windows 2016 / IIS  / MySQL 5.7
Worldwide: >17k Computers, >17k Users (16 languages, >11 timezones), >610k tickets, >6700 entities, >7600 Groups, >20700 process cases
Raynet is ARaymond (https://www.araymond.com) IT service management

andrew.k2

Member

From: Latvia

Registered: 2014-05-07

Posts: 60

Re: Notification - followup to requester.

tomolimo, thx for answer.

Partly works.
If I add new followup (like requester) trough web-portal (with self-service profile), it works. Notification didn't come. (in profile "notifications for my changes -> no")

If I try to answer on last auto generated e-mail from GLPI, to create new followup, it didn't works. I receive notification that I added an followup. (in profile "notifications for my changes -> no")

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[prod] - GLPI 9.3; [test] - GLPI 9.3.1

tomolimo

Member

From: Grenoble, France

Registered: 2009-05-12

Posts: 517

Re: Notification - followup to requester.

I believe this is by design: like this the sender is able to know that his/her email has really been integrated into GLPi.

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GLPI 9.5.5 - PHP 7.4 / ProcessMaker 3.3.0-community - PHP 7.1 / Windows 2016 / IIS  / MySQL 5.7
Worldwide: >17k Computers, >17k Users (16 languages, >11 timezones), >610k tickets, >6700 entities, >7600 Groups, >20700 process cases
Raynet is ARaymond (https://www.araymond.com) IT service management

andrew.k2

Member

From: Latvia

Registered: 2014-05-07

Posts: 60

Re: Notification - followup to requester.

Maybe, maybe.
Probably I try to use it like it is.
Anyway, thx for response.

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[prod] - GLPI 9.3; [test] - GLPI 9.3.1

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Notification - followup to requester.

Notifications for my change is only for action done in glpi interface

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

icamnos

Member

Registered: 2024-10-21

Posts: 7

Re: Notification - followup to requester.

Hello. Is this issue solved? We're still experiencing the problem.

Some months ago it suddently worked properly, and because of some recent changes, it is happening again...

We do not want the requester receive emails about its own followups.

Any ideas? Thanks!!