Forum GLPI-Project

derrick@work

Member

Registered: 2011-07-18

Posts: 16

Mailgate not running automatically

OS: Ubuntu 14.04.1
GLPI Version: 0.85

On GLPI I have setup mailgate with:

Run freq.: 5 Minutes
Run mode: CLI
Run period: 0 ->24
Emails to retrieve: 10

I also found and tried theses steps here http://kevinjmorse.ca/articles/setting- … ntu-server

But it's still not running automatically.

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Operating System : Ubuntu Linux 14.04.1 | Kernel and CPU : Linux 3.13.0-55-generic on x86_64 | Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz, 1 cores | RAM : 1024 MB | Apache : Version 2.4.7 | MySQL : Version 5.5.46 | PHP : Version 5.5.9-1 | GLPI : Version 0.90

giorginho69

Member

Registered: 2014-12-22

Posts: 9

Re: Mailgate not running automatically

Hi ,

Can you try this ?

I use this configuration :

Crontab -e

*/5 * * * * /usr/bin/php5 /var/www/glpi/front/cron.php mailgate 

derrick@work

Member

Registered: 2011-07-18

Posts: 16

Re: Mailgate not running automatically

Thanks for the suggestion. I gave it a shot. Still not working though.

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Operating System : Ubuntu Linux 14.04.1 | Kernel and CPU : Linux 3.13.0-55-generic on x86_64 | Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz, 1 cores | RAM : 1024 MB | Apache : Version 2.4.7 | MySQL : Version 5.5.46 | PHP : Version 5.5.9-1 | GLPI : Version 0.90

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Mailgate not running automatically

How have you define your mailcollector ?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

derrick@work

Member

Registered: 2011-07-18

Posts: 16

Re: Mailgate not running automatically

Yllen, what do you mean by that? Sorry I'm not sure I understand. But I should of mentioned that I do get e-mails when I press the Get email tickets now button under Home>Setup>Receivers>Actions.

Also after trying giorginho69's suggestion I got an e-mail saying:

The following automatic actions are in error. They require intervention.

mailgate : Retrieve email (Mails receivers)

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Operating System : Ubuntu Linux 14.04.1 | Kernel and CPU : Linux 3.13.0-55-generic on x86_64 | Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz, 1 cores | RAM : 1024 MB | Apache : Version 2.4.7 | MySQL : Version 5.5.46 | PHP : Version 5.5.9-1 | GLPI : Version 0.90

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Mailgate not running automatically

Clic on the cross near Scheduling

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

derrick@work

Member

Registered: 2011-07-18

Posts: 16

Re: Mailgate not running automatically

yllen, I don't know where to look for that.

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Operating System : Ubuntu Linux 14.04.1 | Kernel and CPU : Linux 3.13.0-55-generic on x86_64 | Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz, 1 cores | RAM : 1024 MB | Apache : Version 2.4.7 | MySQL : Version 5.5.46 | PHP : Version 5.5.9-1 | GLPI : Version 0.90

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Mailgate not running automatically

And your automatic action Mailcollector, you have next run : Running. Clic on the cross near Running

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

derrick@work

Member

Registered: 2011-07-18

Posts: 16

Re: Mailgate not running automatically

I still haven't figured out how to get this running. I'm using GLPI 0.90 on Ubuntu 14.04.1 below is what I see in the logs.

cron.log

Can't get DB lock
2015-11-14 20:56:01 [@SERVER]
External #1: Nothing to launch
2015-11-14 20:56:36 [32@SERVER]
Internal #1: Launch queuedmail
2015-11-14 20:57:01 [@SERVER]
External #1: Nothing to launch
2015-11-14 20:58:01 [@SERVER]
External #1: Launch mailgate
2015-11-14 20:59:02 [@SERVER]
External #1: Nothing to launch

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Operating System : Ubuntu Linux 14.04.1 | Kernel and CPU : Linux 3.13.0-55-generic on x86_64 | Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz, 1 cores | RAM : 1024 MB | Apache : Version 2.4.7 | MySQL : Version 5.5.46 | PHP : Version 5.5.9-1 | GLPI : Version 0.90

derrick@work

Member

Registered: 2011-07-18

Posts: 16

Re: Mailgate not running automatically

I got this to work after finding this post: http://forum.glpi-project.org/viewtopic.php?id=34063

hi!

i think that i found solution:)

when you set job as CLI you must edit php.ini in /etc/php5/cli  not in /etc/php5/apache2 (/etc/php5/apache2 is only for GLPI mode job! )

in CLI folder php.ini doesn't contain extension=imap.so  the only thing that you must to do is add
extension=imap.so in your php.ini  under /etc/php5/cli

Regards!
kja

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Operating System : Ubuntu Linux 14.04.1 | Kernel and CPU : Linux 3.13.0-55-generic on x86_64 | Processor : Intel(R) Xeon(R) CPU E5405 @ 2.00GHz, 1 cores | RAM : 1024 MB | Apache : Version 2.4.7 | MySQL : Version 5.5.46 | PHP : Version 5.5.9-1 | GLPI : Version 0.90