Forum GLPI-Project

bendodge

Member

Registered: 2015-01-23

Posts: 21

[0.90.0] Cannot Save (post) forms for Phone asset

I upgraded to 0.90.0 yesterday, and most things are going well. However, I cannot Save data for a Phone under Assets when on the Phone tab. Any ideas why? Where can I get more data on this error?

Clicking save gives:

I do not have a problem saving a change under the Management tab, for example. I'm not sure where to find an error log or more information to troubleshoot. Ideas?

orthagh

Administrator

From: TECLIB - CAEN

Registered: 2010-11-30

Posts: 662

Website

Re: [0.90.0] Cannot Save (post) forms for Phone asset

Hi.
I can't replicate this issue on my computer.

Can you check logs files :
- glpi logs : glpi/files/_logs/*
- webserver logs (apache on linux : /var/log/[httpd|apache].log)

bendodge

Member

Registered: 2015-01-23

Posts: 21

Re: [0.90.0] Cannot Save (post) forms for Phone asset

EDIT: This problem also occurs when Saving/posting the main tab for a ticket. This makes me think that something is quite wrong with my setup.

I only found errors in /var/log/apache2/error_log. Here are the lines that were added when I attempted to post the form:

[Thu Oct 15 09:23:47 2015] [notice] child pid 24609 exit signal Segmentation fault (11)
[Thu Oct 15 09:23:47 2015] [notice] child pid 14578 exit signal Segmentation fault (11)
[Thu Oct 15 09:23:47 2015] [notice] child pid 8942 exit signal Segmentation fault (11)
[Thu Oct 15 09:23:47 2015] [notice] child pid 12603 exit signal Segmentation fault (11)
[Thu Oct 15 09:23:47 2015] [notice] child pid 15124 exit signal Segmentation fault (11)
[Thu Oct 15 09:33:06 2015] [notice] child pid 15677 exit signal Segmentation fault (11)

When I upgraded PHP, I removed the php5-intl package, as it requires libicu-4.6.1-5.3.1.x86_64 but I already have a newer version, libicu-4.0-7.3.x86_64 installed as a dependency of some different packages. Does GLPI require this package, perhaps to process any foreign characters typed into the forms?

I also removed php5-imap because of similar conflicts, but I later installed it in order to get mailgate working. I only mention php5-imap, which is an obvious requirement, because the GLPI upgrade checks complained that php5-fileinfo was missing (which I had never installed before), but it did not say anything about php5-imap or php5-intl. Should those perhaps be checked?

I'm not trying to blame-shift. As I said, it's my fault for running old stuff. Also, bolds are just to make this easier to read.

Last edited by bendodge (2015-10-15 16:50:41)

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: [0.90.0] Cannot Save (post) forms for Phone asset

> Segmentation fault
> When I upgraded PHP

This is clearly an issue with your PHP provider, should report the bug there.

---

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

bendodge

Member

Registered: 2015-01-23

Posts: 21

Re: [0.90.0] Cannot Save (post) forms for Phone asset

The problem was the missing php5-intl. Installing it fixed the problem.