Connected Devices not showing up

BeccanatriX · 2006-12-19 22:18:49

When a post-only user logs in, the helpdesk ticket offers them a dropdown list of their devices. I'm only seeing computers and software though, with no devices listed under "Connected Devices". If I go to a device and assign it a user, that user still doesn't have it listed under their devices, although it is listed under that user's Item's in the administration section. Is there a fix out there for this?

tsmr · 2006-12-19 23:26:20

for using "Connected Devices" connect the device with direct connections and d'ont use it with user field.

BeccanatriX · 2006-12-20 00:06:24

If I look up a computer and go to Connections, the devices are listed there. But if that computer's user logs in, the devices aren't listed under Connected Devices.

tsmr · 2006-12-20 02:15:39

yes because user can have peripherals not connected to a computer.

BeccanatriX · 2006-12-20 04:13:02

If a monitor is connected to a computer and that computer is assigned to a user, then that monitor is listed under that user's items under Administration, but isn't an option in their devices. That doesn't make any sense. The periperals from a computer assigned to a user should propogate to that user as well so they can select that particular device when entering a ticket. An admin could always go back and manually connect any additional periperals that aren't connected to a computer and not have to do the footwork of manually connecting every keyboard, mouse, monitor, printer, etc... Even after assigning that same monitor to that user, it still isn't listed under Connected Devices when they log in. Is that how it's supposed to work? What is supposed to be listed under Connected Devices and how do I get it there?

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#1 2006-12-19 22:18:49

Connected Devices not showing up

#2 2006-12-19 23:26:20

Re: Connected Devices not showing up

#3 2006-12-20 00:06:24

Re: Connected Devices not showing up

#4 2006-12-20 02:15:39

Re: Connected Devices not showing up

#5 2006-12-20 04:13:02

Re: Connected Devices not showing up

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