Forum GLPI-Project

Kapz

Member

Registered: 2011-04-20

Posts: 3

Category problem order/organization

Hello all,

Im trying to organize our problems categories in this way:

> GROUP A
  > CATEGORY A
    > TASK1 A
    > TASK1 B
> GROUP B
  > CATEGORY B
    > TASK2 A
    > TASK2 B

But I want, for organization purpose, that users cant be able to select GROUPs and CATEGORIEs when they are opening a ticket. So I selected the parameter NO to visible from incident/requisition/etc... When i do that, my categories are displayed like that:

  > CATEGORY A
> GROUP A
    > TASK1 A
    > TASK1 B
  > CATEGORY B
> GROUP B
    > TASK2A
    > TASK2 B

TASK1A and TASK1B are child of CATEGORY A is child of GROUP A. Same from B group.

If I set the parameters to YES, the categories organization was ok. I dont want that our users open tickets to GROUP and CATEGORIEs, just to Tasks.

I'm doing something wrong? There another way to do that? GLPI Version 0.85.4

Thanks and sorry my bad english.

Last edited by Kapz (2015-07-28 18:04:20)

Kapz

Member

Registered: 2011-04-20

Posts: 3

Re: Category problem order/organization

Print screen for problem:

blerohellec

Member

From: Paris

Registered: 2015-04-08

Posts: 84

Re: Category problem order/organization

Hello,

Indeed, I could reproduce this behaviour.

I notice that if only the 1st level of ticket category is hidden, display is still correct.
Once the 2nd is not visible, then I get the behaviour you described.

---

Benoit Le Rohellec
blerohellec@tlsconsulting.eu
www.tlsconsulting.eu

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Category problem order/organization

This problem is solve in 0.85.5 svn.
Now a category not visible is showing this grey background.

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)