Forum GLPI-Project

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Sla assign escallation although pending state

I'm operator. I create a ticket for a the technician on holiday.
We have auto assign sla for incidents. (Only use it for reminder)

I create a new ticket and in creation process i choose directly state pending.

I think the sla should go to stop but i got sla reminder.

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GLPI 9.3.3

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Sla assign escallation although pending state

Up

I got Escalation but Ticket is on Pending State

42140 2015-07-17 09:11 cron_slaticket Escalation level Change Noch-nicht-gelöst (1) by   (0)
42075 2015-07-16 15:27 cron_slaticket Escalation level Change Kein-Techniker-zugeordnet (3) by Noch-nicht-gelöst (1)
42041 2015-07-16 14:28 max mustermann(6) Description Update of the field

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Sla assign escallation although pending state

https://translate.google.de/translate?s … rg/DOC/EN/

Last 3 sentences it don't work correct

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3