Forum GLPI-Project

vtisi

Member

Registered: 2006-10-19

Posts: 14

levels of priority according to the categorization, user, application

Hello, although puee to classify the tickets for priority, it was necessary to know if the same classification exists but associated with the user.
Example: user 1 - high priority
               user 2 - always low
and the same for the applications
Example: access - priority very high
               word - high priority

Thanks.
Viviana.

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version of glpi: glpi-0.68.2.tar
plugin:  glpi-projet-0.6.2.tar
Os: Red Hat Enterprise Linux ES release 4 (Nahatan Update 4)

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: levels of priority according to the categorization, user, application

I do not understand what you want.
Could you send us more informations ?

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

vtisi

Member

Registered: 2006-10-19

Posts: 14

Re: levels of priority according to the categorization, user, application

Hi, I want to know if the GLPI system has the ability to classify the tickets
priorities depending on the user who has asked for it, the application, or the
hardware.
For example:
1) If "USER A" has a low priority but the hard has high priority, the ticket will
have high priority.

2) If "USER B" has a very high priority, the ticket will have very high priority
no matter the hardware or application's priorities.

TIA,
Vivian

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: levels of priority according to the categorization, user, application

there is no SLA system in glpi in the 0.68.2
But it is planned to be done soon.

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat