Forum GLPI-Project

petdoctors

Member

Registered: 2006-10-09

Posts: 21

Sending email to External Assignments

If I assign a ticket to an external supplier/contact is it supposed to send an email to them too? I can't see this happening and can't see any options to enable this.

Thanks

emgenet

Member

From: Charleville-Mézières - 08

Registered: 2006-02-10

Posts: 816

Re: Sending email to External Assignments

No, I have post the same subject and developers said me no. For bypassing that, I create a new user GLPI and we affect the ticket à that user !

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GLPI: 10.0.14 et Agent 1.7.3

petdoctors

Member

Registered: 2006-10-09

Posts: 21

Re: Sending email to External Assignments

Merci.

This would be a useful feature for managing escalations.

inovanix

Member

Registered: 2006-10-20

Posts: 11

Re: Sending email to External Assignments

We would love to have this option as well.