Forum GLPI-Project

ristokoo

Member

Registered: 2006-09-26

Posts: 4

Statistics for Technician assigned?

First, thanks for the GLPI team for this great software!

I wonder if there's a bug in the statistics feature or is it my setup only:

Let's say I am called X. I assign a ticket to technician Y, so the ticket now has Author=X, Assigned=Y. In the Assistance - Statistics - By tickets I choose Technician (assigned) from the dropdown. I get a listing that shows that Y has a ticket but when I click his name I get an empty list (No ticket found). If Y has more tickets the listing only shows those Y is the Author of.

My GLPI version is 0.68.2.

(edit ...and of course I got mixed up with the Xs and Ys the first time, corrected it now)

Best regards,

Risto

Last edited by ristokoo (2006-09-26 18:25:37)

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Statistics for Technician assigned?

Could you post this report on the trac ?

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MoYo - Julien Dombre - Association INDEPNET
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ristokoo

Member

Registered: 2006-09-26

Posts: 4

Re: Statistics for Technician assigned?

Sure, I actually tried earlier from work but for some reason the trac pages wouln't load properly. It seems to be working now from my home so I'll post a ticket.

Cheers,
Risto

Last edited by ristokoo (2006-09-26 18:22:10)