Forum GLPI-Project

SameAsYou

Member

Registered: 2015-03-03

Posts: 19

GLPI 0.85.3 - Email translation

Hello,

Config: CentOS 6.5 x86 MySQL 14.14 PHP 5.3.3 GLPI 0.85.3

We have trouble with email notification. This string "=-=-=-= To answer by email, write above this line =-=-=-= " in email sometimes arrive in wrong locale.

For example: Requester - interface russian, Support - interface english

Support create ticket, string above in email to Support in english
Support create ticket, string above in email to Requester in english (need russian)
Requester followup, string above in email to Support in russian  (need english)
Requester followup, string above in email to Requester in russian
Support followup, string above in email to Support in english
Support followup, string above in email to Requester in english (need russian)
Support resolve ticket, string above in email to Support in english
Support resolve ticket, string above in email to Requester in english (need russian)

If this error can be fixed by email templates, please, write how

SameAsYou

Member

Registered: 2015-03-03

Posts: 19

Re: GLPI 0.85.3 - Email translation

Config: CentOS 6.5 x86 MySQL 14.14 PHP 5.3.3 GLPI 0.85.4

After we update GLPI to 0.85.4 mail notification not changed

GLPI - default interface Rus

Rus: =-=-=-= Чтобы ответить по email, пишите выше этой линии =-=-=-=
Eng: =-=-=-= To answer by email, write above this line =-=-=-=

Another tests:

#1
Requester - Rus interface
Support - Eng interface

Requester create ticket by email, string above in email sended to Support in russian (need english)
Requester create ticket by email, string above in email sended to Requester in russian
Support followup by web, string above in email sended to Requester in russian
Requester followup by email, string above in email sended to Support in russian  (need english)
Support make solution by web, string above in email sended to Requester in english (need russian)

#2
Requester - Eng interface
Support - Rus interface

Requester create ticket by email, string above in email sended to Requester in russian  (need english)
Requester create ticket by email, string above in email sended to Support in russian
Support followup by email, string above in email sended to Requester in russian  (need english)
Requester followup by email, string above in email sended to Support in russian
Support make solution by web, string above in email sended to Requester in russian (need english)

I think this is a problem in email creation logic
Who can answer on this subject?