How to remove signature from the email while creating a ticket?

jackomowa · 2015-01-27 10:58:38

How to remove signature from the email, while sending a ticket or follow up?
Sending or replying on a follow up email received from GLPI generates a lot of unnecessary text.
GLPI v.85.2

jackomowa · 2015-01-27 12:06:10

One of the feature of v 0.85.2 supposed to be:
"Improved import emails (removal of the signature and the previous posts before importation)"

so the question is, how can i find it?

bendodge · 2015-01-30 23:06:29

This feature began working automatically for me, but not 100% of the time.

jackomowa · 2015-01-31 12:15:17

I have just realized, that it started working for me too. But it is not perfect, as removal of the signature rely on the ex. Outlook configuration. GLPI will not remove the signature. It will remove old message part, but the new message with the same signature will remains.
It would be good to implement something like removing the message part, that starts from ex. 'best regards' or something.

krzykrzy · 2021-01-12 09:36:29

Hello. I am sorry for refresh old post, but did somebody find the solution after 6 years?

laurixia · 2021-01-12 18:21:29

Hi, today I casually ask myself the same thing

krzykrzy · 2021-01-14 15:07:12

laurixia wrote:

Hi, today I casually ask myself the same thing

Let's check a Ticket Cleaner plugin on github.com/tomolimo/ticketcleaner
I am testing this solution but for now without success.

random389 · 2023-01-27 20:30:30

Hi,

I remove the thunderbird default message : "On 12/12/2012 randomuser wrote :" with pre_replace like this(and you can do this for signatures)"

In mailcollector.php, find the comment "clean mail content" around line 1215

Right after the comment "clean mail conten" : add multiple variables like this with the "begin" or "end" signature characters in it.

$tkt['content'] = preg_replace('/' . preg_quote('On') .
'.*?' .
preg_quote('wrote:') . '/', '', $tkt['content']);
}

Otherwise, you got the github.com/tomolimo/mailbehaviours but not you need it updated.

Kind regards,

Forum GLPI-Project

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#1 2015-01-27 10:58:38

How to remove signature from the email while creating a ticket?

#2 2015-01-27 12:06:10

Re: How to remove signature from the email while creating a ticket?

#3 2015-01-30 23:06:29

Re: How to remove signature from the email while creating a ticket?

#4 2015-01-31 12:15:17

Re: How to remove signature from the email while creating a ticket?

#5 2021-01-12 09:36:29

Re: How to remove signature from the email while creating a ticket?

#6 2021-01-12 18:21:29

Re: How to remove signature from the email while creating a ticket?

#7 2021-01-14 15:07:12

Re: How to remove signature from the email while creating a ticket?

#8 2023-01-27 20:30:30

Re: How to remove signature from the email while creating a ticket?

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