Carriage return on mail

jalvergne · 2014-08-13 18:04:49

Hello,

I would like to create a rupture with 3 Carriage return on the mail when you created a new ticket.
This my code and after the result on a mail :

<p>##lang.ticket.title## : ##ticket.title##</p>
<p><br /><br /><br /></p>
<p>##lang.ticket.status## : ##ticket.status##</p>

There a blank on the first return (red arrow).

Could you give the better solution to correct this problem ?

Thanks for help

yllen · 2014-08-14 18:54:51

Can you post where you define the background?

jalvergne · 2014-08-14 23:09:12

I define my background in Setup\Notifications\Notifications templates\ and I choose Tickets and I clic on Default translation.
I create my htlm code in Email HTML body.

I don't define CSS.

yllen · 2014-08-15 08:57:29

backgroung of a notification is white.
In your example you have blue background.
How do you define this in your HTML notification?

jalvergne · 2014-08-15 12:28:40

It's not a background.
This is the selection with the mouse to show the problem.

yllen · 2014-08-15 14:14:26

OK.
You can't put several 
If you want space after user le css like
##lang.ticket.title## : ##ticket.title##
or
##lang.ticket.status## : ##ticket.status##

jalvergne · 2014-08-16 09:17:49

It doesn't work.
I haven't carriage return beetwen the 2 lines.

yllen · 2014-08-17 17:55:50

But uou have space before or after your paragraphe.
Il you want several carriages, you must add   with your

jalvergne · 2014-08-22 08:47:28

Could you show me an example ?

LaDenrée · 2014-08-22 09:00:24

try this

<p>##lang.ticket.title## : ##ticket.title##<br /><br /><br /></p>
<p>##lang.ticket.status## : ##ticket.status##</p>

jalvergne · 2014-08-22 11:59:43

I already try this but when I save the modification glpi delete the .

LaDenrée · 2014-08-24 10:09:47

hi,
GLPI version ?

i tried with 0.83.8, it works.(i typed the tags in the translation, not by using the html editor button)

could you post the received email source ?

LaDenrée · 2014-08-24 10:28:29

something new :
i tried with 0.84.5 and received the notification:
see the source below :

<p>Titre : test saut de ligne</p>
<p><br /><br /><br /></p>
<p>Statut : En cours (Attribu&eacute;)</p></code></pre>
<p></p>

Reading te email with "MS outlook 2010" i can see these blanks.
if I paste the code into notepad, save as "test.html" and open with IE8 or chrome, i dont see these blanks.

I would say this is an outlook problem, not from GLPI.

Can you reproduce ?

jalvergne · 2014-09-02 16:47:05

Hello,

Here the email source :

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
                        'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html>
                        <head>
                         <META http-equiv='Content-Type' content='text/html; charset=utf-8'>
                         <title>[GLPI #0024011] Titre : Test_SMS </title>
                         <style type='text/css'>
                           
                         </style>
                        </head>
                        <body><p>Titre : Test_SMS</p>
<p><br /><br /><br /></p>
<p>Statut : En cours (Attribu&eacute;)</p><br><br>--

Glpi version: 0.84.3
I'm using Outlook 2007.

LaDenrée · 2014-09-02 16:57:06

I confirm, if I copy your code (with </body></html> tags) in a test.htm file :
open with IE8 or FF : OK no blanks
Open with MS WORD 2010 (it is like outlook): there are blanks before !

this is not a glpi problem.
I wish I could help you more, I Knwow Why but I dont know how to solve... :-\

jalvergne · 2014-09-02 17:03:34

I tell my problem with my collegue of network IT and for him it's not a problem with outlook because we use an Exchange servor.

LaDenrée · 2014-09-02 19:36:00

How does he explain that this single email is correctly displayed in IE and not in outlook 2007 ?

you also can see that the blank is not in the source.

jalvergne · 2014-09-10 08:10:54

Do you use an exchange servor or what system do you use to manage your email ?

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#1 2014-08-13 18:04:49

Carriage return on mail

#2 2014-08-14 18:54:51

Re: Carriage return on mail

#3 2014-08-14 23:09:12

Re: Carriage return on mail

#4 2014-08-15 08:57:29

Re: Carriage return on mail

#5 2014-08-15 12:28:40

Re: Carriage return on mail

#6 2014-08-15 14:14:26

Re: Carriage return on mail

#7 2014-08-16 09:17:49

Re: Carriage return on mail

#8 2014-08-17 17:55:50

Re: Carriage return on mail

#9 2014-08-22 08:47:28

Re: Carriage return on mail

#10 2014-08-22 09:00:24

Re: Carriage return on mail

#11 2014-08-22 11:59:43

Re: Carriage return on mail

#12 2014-08-24 10:09:47

Re: Carriage return on mail

#13 2014-08-24 10:28:29

Re: Carriage return on mail

#14 2014-09-02 16:47:05

Re: Carriage return on mail

#15 2014-09-02 16:57:06

Re: Carriage return on mail

#16 2014-09-02 17:03:34

Re: Carriage return on mail

#17 2014-09-02 19:36:00

Re: Carriage return on mail

#18 2014-09-10 08:10:54

Re: Carriage return on mail

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