Forum GLPI-Project

whowar3121

Member

Registered: 2006-06-12

Posts: 2

post by email

Hi,

Does GLPI support ticket creation through email?  In particular can a request for help be sent to an email address such as helpdesk@example.com, following which an automatic reply would be sent to the sender.  The contents of the automatic reply would include the ticket number in the subject of the reply.  Replying to the automatic reply (subject intact) would not generate another automatic reply, instead the contents of the reply would be appended to the previously created ticket and the support staff assigned to or "watching" the ticket would be alerted that a reply has been sent and a change to the ticket has been made.

In short we are evaluating GLPI as a replacement for RT in our company and functionality similar to that described above is a requirement.

With thanks,

Warren.

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: post by email

This feature will be included in the 0.7.

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MoYo - Julien Dombre - Association INDEPNET
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whowar3121

Member

Registered: 2006-06-12

Posts: 2

Re: post by email

Thank you.