Forum GLPI-Project

soporte@eurofash.com

Member

Registered: 2011-12-23

Posts: 14

Due Date for recurring tickets

I just upgraded from v.0.84 to v.0.84.5 due to recurring tickets failing to automatically create tickets after Dec 2013. I'm redoing the recurrent tickets and just noticed that I can't set a due date to a positive value. All options are include Now and -xx only. I used positive values of due dates as it usually comes after the creation or opening dates. This was available in previous versions of glpi and I don't know why it was changed or how this is supposed to work now.

soporte@eurofash.com

Member

Registered: 2011-12-23

Posts: 14

Re: Due Date for recurring tickets

The recurring tickets that were created by the previous versión, still show the correct due date and I don't want to change it to prevent it from only showing negative values as well. See below.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Due Date for recurring tickets

Where have you due date in ticket recurrent? I don't have this field in 0.84.5

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

soporte@eurofash.com

Member

Registered: 2011-12-23

Posts: 14

Re: Due Date for recurring tickets

What do you mean by "field not found"? When you create a recurrent ticket you need to select a ticket template. It is in the ticket template where you set the predefined fields for the ticket.

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Due Date for recurring tickets

maybe linked to these tickets :
https://forge.indepnet.net/issues/4869
https://forge.indepnet.net/issues/4814

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MoYo - Julien Dombre - Association INDEPNET
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