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Hello good people,
I’m facing some problems with GLPI automatically import tickets from mailbox. If I send mail directly to the "GLPI mail account" it works fine, but if I send mail to mail-group that just redirects all mail to "GLPI mail account" it does not work anymore. In both cases the mail is processed, deleted, but in second case the mail is not imported into GLPI.
Here you can see two mails being processed by GLPI. First mail was send directly to "GLPI mail account", the second one (refused) was send to mail-group and redirected to "GLPI mail account":
Date Status Duration Number Description
2013-12-02 Start 0.000s 0 Run mode: CLI
Running 0.039s 0 Collect mails from {mail.server.com/pop/novalidate-cert/tls}
Running 2.265s 2 Number of messages: available=2, collected=2 (1 refused)
End 2.267s 2 Action completed, fully processed
Thank you for helping me out!
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Hello,
When you go to Setup => receivers and then "List of not imported emails", it should show you the reason why the email was not imported.
Can you check that?
Glpi 0.83.91 | Debian 6 | Apache2 + Php 5.3
Tant qu'y'a Glpi, y'a d'l'espoir !
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Home >Setup >Automatic actions>mailgate ---> manual executed
Date Status Duration Number Description
2013-12-02 15:41 Start 0.000s 0 Run mode : GLPI
Running 0.017s 0 Collect mails from {mail.server.com/pop/novalidate-cert/tls}
Running 0.303s 1 Number of messages: available=1, collected=1 (1 refused)
End 0.305s 1 Action completed, fully processed
Home >Setup >Receivers>list of nonimported emails ---> No item found
Last edited by triscom5 (2013-12-02 16:45:23)
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Are you sure that you are on the root entity?
You have in the log : Number of messages: available=1, collected=1 (1 refused)
So, that means that an email has been refused, and it should tell you why the email is refused?
I guess that I don't know enough about GLPI...
Glpi 0.83.91 | Debian 6 | Apache2 + Php 5.3
Tant qu'y'a Glpi, y'a d'l'espoir !
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Yes, I'm logged in as admin, but "Home >Setup>Receivers>List of nonimported emails" is empty. I think that the problem is, if recipient is not the same as mailbox address, where GLPI is checking mail.
User -> GLPI mail account -> GLPI check, import, delete -> ticket successfuly imported
User -> mail-group (FWD TO: my mail account & GLPI mail account) -> GLPI check, import, delete -> refused
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Yes, it can be the cause of the problem.
But I thought (because I had the case last week, with my sender's email unknown in GLPI) that when the ticket is refused, list list of non-imported emails is populated with refused emails, and the reason given.
Eg, if the sender's email address is unknown of GLPI and anonymous posting disabled, the email is placed in list of non-imported emails, and the reason "unknown user" is displayed...
Maybe the problem is caused by your mail server?
Can you try to create an alias instead of the mail-group, and check the receiver's behaviour?
Glpi 0.83.91 | Debian 6 | Apache2 + Php 5.3
Tant qu'y'a Glpi, y'a d'l'espoir !
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I've made a php script to insert directly inside GLPI database with a tickets export from spiceworks
github.com/joaosintra14/ImportTicketsFromSpiceworksToGLPI
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