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#1 2013-10-23 11:31:09
- rubensanchezpw
- Member
- Registered: 2013-10-23
- Posts: 6
Notification Error?
Hello
I set glpi and works well, but I have a doubt.
when a user creates a ticket from email, the system responds with the notification. But if the user creates a ticket from the form, the user is not notified, does not receive any email.
This is a bug, this is the normal procedure?
Thank you!
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#2 2013-10-23 17:19:55
- rubensanchezpw
- Member
- Registered: 2013-10-23
- Posts: 6
Re: Notification Error?
Maybe it will be obvious, but ... someone could help me with my question?
Thanks!
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#3 2013-10-25 10:51:33
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Notification Error?
The send of a notification depends of an event and not of a source of creation.
Does your user created a ticket from the form as an email ?
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GLPI from 0.72 to dev version
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#4 2013-10-25 13:39:13
- rubensanchezpw
- Member
- Registered: 2013-10-23
- Posts: 6
Re: Notification Error?
Ok, it seemed to work, something I was doing wrong, but not exactly that, I guess the problems started when I disabled the notifications, turned to leave as he was, and it works. Thanks anyway!
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