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#1 2013-10-23 11:31:09

rubensanchezpw
Guest
Registered: 2013-10-23
Posts: 6

Notification Error?

Hello

I set glpi and works well, but I have a doubt.

when a user creates a ticket from email, the system responds with the notification. But if the user creates a ticket from the form, the user is not notified, does not receive any email.

This is a bug, this is the normal procedure?

Thank you!

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#2 2013-10-23 17:19:55

rubensanchezpw
Guest
Registered: 2013-10-23
Posts: 6

Re: Notification Error?

Maybe it will be obvious, but ... someone could help me with my question?

Thanks!

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#3 2013-10-25 10:51:33

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,090

Re: Notification Error?

The send of a notification depends of an event and not of a source of creation.
Does your user created a ticket from the form as an email ?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#4 2013-10-25 13:39:13

rubensanchezpw
Guest
Registered: 2013-10-23
Posts: 6

Re: Notification Error?

Ok, it seemed to work, something I was doing wrong, but not exactly that, I guess the problems started when I disabled the notifications, turned to leave as he was, and it works. Thanks anyway!

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