Unable to update Financial Info for Computer Asset

nei0angei0 · 2013-06-05 02:55:19

Hello,
I am using .84 RC1 and also just tested RC2. Both have the same issue. If I go to make a change to a Computer asset in the financial section. I will click "Save" then I will get a Blank white screen. If I look at the URL at the type it says: "http://mbp-liquid.local/front/massiveaction.php"

I also created a brand new installation with a new database. Added one computer, and then tried to change the financial info and got the same error.

Let me know what I can provide. Thank you.

nei0angei0 · 2013-06-05 04:42:42

I know you guys will help me, I just wanted to add some more isolation

Mac os x server 10.7.5
Apache 2.2.22 (unix)
Mysql 5.5.15
PHP 5.3.15

1. production database .83.8: works perfect, no issue present with managing financial information

2. non production .84RC1: this is an upgrade from the .83.8 production database, this has the issue whenever I go to manage financial information for a computer asset

3. non production .84RC2: this is an upgrade from the .83.8 database, this has the issue whenever I go to manage financial information for a computer asset

4. non production .84RC2: this is a Brand new installation. This has the issue, whenever I go to manage financial information for a computer asset

GLPI 0.84 (/glpi84 => /Library/Server/Web/Data/Sites/Default/glpi84)

Server

Operating system: Darwin mbp-liquid.local 11.4.2 Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012;
root:xnu-1699.32.7~1/RELEASE_X86_64 x86_64

PHP 5.3.15
(Core, PDO, Phar, Reflection, SPL, SQLite, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, hash, iconv, json, ldap, libxml, mbstring, mysql, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M"

Software: Apache/2.2.22 (Unix) PHP/5.3.15 with Suhosin-Patch mod_ssl/2.2.22 OpenSSL/0.9.8r DAV/2 (Apache/2.2.22 (Unix) PHP/5.3.15 with Suhosin-Patch mod_ssl/2.2.22 OpenSSL/0.9.8r DAV/2 Server at mbp-liquid.local Port 80)

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_3) AppleWebKit/536.29.13 (KHTML, like Gecko) Version/6.0.4 Safari/536.29.13
DBMS: Server Software: MySQL Community Server (GPL)
Server Version: 5.5.15
Parameters: root@127.0.0.1/84rc2
Host info: 127.0.0.1 via TCP/IP

/Library/Server/Web/Data/Sites/Default/glpi84/config : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_dumps : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_sessions : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_cron : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_cache/ : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_graphs : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_lock : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_plugins : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_tmp : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_rss : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_uploads : OK
/Library/Server/Web/Data/Sites/Default/glpi84/files/_log : OK

Thank you everybody!

Last edited by nei0angei0 (2013-06-05 04:56:33)

yllen · 2013-06-07 08:47:05

I have no problem.
Verify your rights in your profile

nei0angei0 · 2013-06-07 20:19:55

This is with a brand new install utilizing the default GLPI/GLPI login/password. RC2

nei0angei0 · 2013-06-08 19:18:07

I also tried on another server platform: oracle linux with apache and php, mysql, brand new clean .84rc2 install. I log in as glpi glpi (super user, all rights) create a new test computer asset then try and change the warranty information, instantly it goes to white screen and no data is capture.

nei0angei0 · 2013-06-11 07:23:07

As you can see, I have full Root rights for the profile I am using. Write is enabled.

Last edited by nei0angei0 (2013-06-11 07:23:47)

MoYo · 2013-06-11 07:44:12

Could you explicitly give us each step to reproduce ?
How many entities ?
Do you try in DEBUG MODE ? have you log in files ?

Because I do not reproduce.

nei0angei0 · 2013-06-11 17:34:09

Here is video: http://www.youtube.com/watch?v=ww_RDWpzaN0

Brand new RC2 install. GLPI/GLPI username/password

1. Create a new Test asset, enter in little information
2. Go to the asset under computers
3. Click the "Enable financial information" button
4. Page refreshes
5. Scroll down to Financial information section
6. Modify: Warranty information, Warranty duration, order number
7. Click Save
8. White page, does not save, no debug information.

nei0angei0 · 2013-06-11 18:35:06

All, I can now successfully reproduce the bug. The difference between what I am doing is this: I am clicking the ALL tab for the computer asset, and then changing the financial info. If I click the management tab, then modify the information I do not have an issue. Please try this. Thank you.

yllen · 2013-06-21 10:33:10

No problem for me.
All tab regroups each tab.
Do you click on the save button under the management tab ? or at the end of each tab ?

MoYo · 2013-06-21 10:41:53

duplicate of : http://www.glpi-project.org/forum/viewt … p?id=32832

Forum GLPI-Project

Announcement

#1 2013-06-05 02:55:19

Unable to update Financial Info for Computer Asset

#2 2013-06-05 04:42:42

Re: Unable to update Financial Info for Computer Asset

#3 2013-06-07 08:47:05

Re: Unable to update Financial Info for Computer Asset

#4 2013-06-07 20:19:55

Re: Unable to update Financial Info for Computer Asset

#5 2013-06-08 19:18:07

Re: Unable to update Financial Info for Computer Asset

#6 2013-06-11 07:23:07

Re: Unable to update Financial Info for Computer Asset

#7 2013-06-11 07:44:12

Re: Unable to update Financial Info for Computer Asset

#8 2013-06-11 17:34:09

Re: Unable to update Financial Info for Computer Asset

#9 2013-06-11 18:35:06

Re: Unable to update Financial Info for Computer Asset

#10 2013-06-21 10:33:10

Re: Unable to update Financial Info for Computer Asset

#11 2013-06-21 10:41:53

Re: Unable to update Financial Info for Computer Asset

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