Behaviors Plugin

danh · 2013-04-12 14:58:15

My last topic has been closed, but I still need help, so I am opening a new post:

My concern is that when I add a new technician to a ticket, the new technician is not being notified of this.

I have the Behaviors plugin installed. I don't understand what it is supposed to be doing. The following is unclear to me and I would appreciate if someone could explain this to me in layman's terms:

Use the technician's group :

If technical group is not set, and a technician is set, the first of his group is used. Le next filter can be used to filter groups when a user is member of various.

yllen · 2013-04-12 15:37:47

If in plugin Behaviors you have set <Additional notifications to Yes, you have new event in notification.
Use assign to a technician event for your notification

danh · 2013-04-12 19:04:30

OK, I see those entries now, but it is still not sending notifications to any new technicians.
Could I have a profile set incorrectly?

yllen · 2013-04-12 19:30:38

If you use the new event, add a recipient, this recipient has an email and the notification is active... it works

Copy the definition of your notification please (not the text but parameters)

danh · 2013-04-12 21:33:24

This is my Notification:

Name: Ticket: New Technician Assigned
Active: Yes
Type: Ticket
Notification Model: Email
Event: Assign to a technician
Notification Model: Ticket: New technician assigned

Recipients: Administrator; Technician in charge of this ticket.

danh · 2013-04-13 19:19:28

This is my Behaviors Tab Settings:

New Ticket:

Ticket Number Format: Ymd01
Use associated Items group: No
Use Requesters group: No
Use Technicians group: No
Requester is mandatory: No

Ticket update

Duration is mandatory: No
Solution type is madatory: No
Deny change of ticket creation date: No
Protect from simultaneous update: No
Single technician and group: No

Inventory: Yes; I do have the uninstall plugin
Notifications: Yes

danh · 2013-04-16 16:53:59

Sorry - http://www.glpi-project.org/forum/viewt … p?id=32219

danh · 2013-04-17 17:01:58

Update: I have disabled the notify new technicians and created from scratch a new notification.

Now I get zero notifications for a new tech assigned. Am I just missing how this works?
If I assign a new technician to a ticket, they should be notified that they are now in charge.

remi · 2013-04-17 17:05:21

How is configured your notification ?

On ticket form, Debug tab, what is listed ?

danh · 2013-04-17 17:09:47

I don't know where that ticket form / debug tab is.

My setup is posted above.

remi · 2013-04-18 06:26:47

From your "preferences" set GLPI in debug mode, and the "debug" tab will appear on various objects, including tickets, and will list notification configured for this object (event, template, target, ...)

danh · 2013-04-18 16:51:40

Is debug mode = log level 5 in system information?

If yes, then it is set and I still don't see any other debug tab in any ticket.

remi · 2013-04-18 16:52:20

> From your "preferences"

danh · 2013-04-18 16:58:23

ok...found it. Sorry, I didn't think that was in user settings.

It looks set correctly, but mail isn't being sent when a new technician is assigned.

remi · 2013-04-18 17:13:11

I don't see any event "Assign to a technician" in this list.

Have you configured the notification in the correct entity ?

danh · 2013-04-18 17:18:14

it's active!?

danh · 2013-04-18 17:21:38

this might help. I have added several user as technicians and that event only shows with my user.

danh · 2013-04-18 17:27:21

It works with 1 other user as well, but no others.
I only have 1 entity, which is root. That was never changed.

danh · 2013-04-18 17:48:23

Would it matter how these users have permission in LDAP?
The 2 users it works for are in the administrators ldap group

remi · 2013-04-18 19:38:39

Hmm... don't know.

Does the users have a default email filled in the information ?

danh · 2013-04-18 19:42:50

Yes. As far as I can tell, there are no differences that 'should' cause this problem.
Where is the db is this flagged - users that are able to be notified?

I added a user to the ldap admin group and that didn't fix the issue.

danh · 2013-04-18 20:24:01

Fixed It!..!

I set that notification template to the default translation.

Might that be a bug then?

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#1 2013-04-12 14:58:15

Behaviors Plugin

#2 2013-04-12 15:37:47

Re: Behaviors Plugin

#3 2013-04-12 19:04:30

Re: Behaviors Plugin

#4 2013-04-12 19:30:38

Re: Behaviors Plugin

#5 2013-04-12 21:33:24

Re: Behaviors Plugin

#6 2013-04-13 19:19:28

Re: Behaviors Plugin

#7 2013-04-16 16:53:59

Re: Behaviors Plugin

#8 2013-04-17 17:01:58

Re: Behaviors Plugin

#9 2013-04-17 17:05:21

Re: Behaviors Plugin

#10 2013-04-17 17:09:47

Re: Behaviors Plugin

#11 2013-04-18 06:26:47

Re: Behaviors Plugin

#12 2013-04-18 16:51:40

Re: Behaviors Plugin

#13 2013-04-18 16:52:20

Re: Behaviors Plugin

#14 2013-04-18 16:58:23

Re: Behaviors Plugin

#15 2013-04-18 17:13:11

Re: Behaviors Plugin

#16 2013-04-18 17:18:14

Re: Behaviors Plugin

#17 2013-04-18 17:21:38

Re: Behaviors Plugin

#18 2013-04-18 17:27:21

Re: Behaviors Plugin

#19 2013-04-18 17:48:23

Re: Behaviors Plugin

#20 2013-04-18 19:38:39

Re: Behaviors Plugin

#21 2013-04-18 19:42:50

Re: Behaviors Plugin

#22 2013-04-18 20:24:01

Re: Behaviors Plugin

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