You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2012-05-10 00:06:28

awatkins
Member
Registered: 2010-02-16
Posts: 16

Ticket Templates: Tags within Title/Description?

I've searched the Wiki and Forum to determine if we can use tags (similar to the emails) for the new ticket template function?

Just for example, if I wanted to have the ##ticket.priority## tag within the title, upon saving new ticket the tags are generated.  Is this possible?

 
GLPI  0.83.1 (/GLPI_test_831 => C:\inetpub\wwwroot\GLPI_test_831)


Server

 
Operating system : Windows NT POTDAHELP01A 6.0 build 6002 (Windows Server 2008 Enterprise Edition Service Pack 2) i586
PHP 5.3.2 (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SQLite, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, com_dotnet, ctype,
    curl, date, dom, ereg, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imap, json, libxml, mbstring, mcrypt, mhash, mysql,
    mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_sqlite, pgsql, session, soap, sockets, sqlite3, standard, tidy, tokenizer,
    wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib)
Setup: memory_limit="128M" max_execution_time="300" safe_mode="" session.save_handler="files" post_max_size="8M"
    upload_max_filesize="2M" 
Software: Microsoft-IIS/7.0
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
MySQL: 5.1.46-community (root@localhost:3308/glpi_test_831)

../config : OK
../files : OK
../files/_dumps : OK
../files/_sessions : OK
../files/_cron : OK
../files/_cache/ : OK
../files/_graphs : OK
../files/_log : OK


Mysql replicate

 
Active : No


Notifications / Mails Receiver

 
Way of sending emails: SMTP ()
Mails Receiver


OCS Inventory NG

 
Host for the OCSNG database : '10.10.20.138:3308', Connection to OCSNG database successful, Use the OCSNG software dictionary :
        1


Plugins list

 
    accounts         Name:Accounts                       Version :1.8.0      Status :Installed / not activated
    appliances       Name:Appliances                     Version :1.8.0      Status :New
    financialreports Name:Asset situation                Version :1.9.0      Status :New
    badges           Name:Badges                         Version :1.8.0      Status :Not installed
    racks            Name:Bays Management                Version :1.3.0      Status :Installed / not activated
    behaviors        Name:Behaviours                     Version :0.83.0     Status :Not installed
    certificates     Name:Certificates                   Version :1.8.1      Status :Not installed
    databases        Name:Databases                      Version :1.5.1      Status :New
    domains          Name:Domains                        Version :1.5.1      Status :New
    dumpentity       Name:Dump Entity                    Version :1.3.0      Status :Not installed
    mailkb           Name:Email KB                       Version :1.2.0      Status :Not installed
    manageentities   Name:Entities portal                Version :1.8.0      Status :New
    environment      Name:Environment                    Version :1.6.0      Status :Not installed
    eventlog         Name:Eventlog                       Version :1.5.0      Status :Enabled
    outlookical      Name:Export Ical-Outlook            Version :1.5.1      Status :Installed / not activated
    datainjection    Name:File injection                 Version :2.2.0      Status :Enabled
    resources        Name:Human Resources                Version :1.8.1      Status :Error / to clean
    ideabox          Name:Idea Box                       Version :1.9.0      Status :Not installed
    immobilizationsh Name:Immobilizations                Version :1.5.0      Status :New
    addressing       Name:IP Adressing                   Version :2.0.0      Status :Not installed
    archires         Name:Network Architecture           Version :2.0.0      Status :Not installed
    genericobject    Name:Objects management             Version :2.1.0      Status :Not installed
    massocsimport    Name:OCS import                     Version :1.6.0      Status :Enabled
    order            Name:Orders management              Version :1.6.0      Status :Not installed
    additionalalerts Name:Others alerts                  Version :1.5.0      Status :New
    mreporting       Name:Plus de rapports               Version :1.1.1      Status :Installed / not activated
    pdf              Name:Print to pdf                   Version :0.83       Status :Installed / not activated
    projet           Name:Project                        Version :1.3.0      Status :Enabled
    renamer          Name:Renamer                        Version :1.1.0      Status :Enabled
    reports          Name:Reports                        Version :1.6.0      Status :Installed / not activated
    routetables      Name:Routing tables                 Version :1.4.0      Status :Installed / not activated
    shellcommands    Name:Shell Commands                 Version :1.5.1      Status :Error / to clean
    manufacturersimp Name:Suppliers imports              Version :1.5.1      Status :Error / to clean
    treeview         Name:Tree View                      Version :1.6.0      Status :Not installed
    webapplications  Name:Web applications               Version :1.8.1      Status :New

Windows Server 2008 x64 Cluster - IIS 7.0 + Apache 2.2.14 - php 5.3.2 - MySQL 5.1.46 - OCS 1.3.2 - GLPI 0.83.1

Offline

#2 2012-06-07 21:25:44

awatkins
Member
Registered: 2010-02-16
Posts: 16

Re: Ticket Templates: Tags within Title/Description?

bump.  anyone have a idea?


Windows Server 2008 x64 Cluster - IIS 7.0 + Apache 2.2.14 - php 5.3.2 - MySQL 5.1.46 - OCS 1.3.2 - GLPI 0.83.1

Offline

#3 2012-07-31 15:26:03

awatkins
Member
Registered: 2010-02-16
Posts: 16

Re: Ticket Templates: Tags within Title/Description?

bump.

anyone else have thoughts or comments?


Windows Server 2008 x64 Cluster - IIS 7.0 + Apache 2.2.14 - php 5.3.2 - MySQL 5.1.46 - OCS 1.3.2 - GLPI 0.83.1

Offline

#4 2012-10-11 05:30:20

mhouston100
Member
Registered: 2011-12-12
Posts: 63

Re: Ticket Templates: Tags within Title/Description?

I would definitely be interested in this as well!

Offline

Board footer

Powered by FluxBB