Forum GLPI-Project

hadinata

Member

Registered: 2012-08-09

Posts: 5

Open Attachment Failed

Please help, I can't open other user ticket attachment file from admin , its always says

"File is altered (Bad checksum)"

but when i open those attachment from the user it works..

Anyone have trouble like me?

thanks

tomolimo

Member

From: Grenoble, France

Registered: 2009-05-12

Posts: 515

Re: Open Attachment Failed

config?

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GLPI 9.2.4 - PHP 7.2.13 x64 / ProcessMaker 3.3.0-community-RE-1.7 - PHP 7.1.24 x64 / Windows 2012 x64 / IIS 8.5 / MySQL 5.7.17 x64
Worldwide: >12316 PC, >9400 users (16 languages, >11 timezones), >360k tickets, >3600 entities, >4200 groups
Raynet is ARaymond (http://www.araymond.com) IT service management

hadinata

Member

Registered: 2012-08-09

Posts: 5

Re: Open Attachment Failed

config ? what do you mean ?

i just cannot open all of file type that attached from ticket

anyone can help?

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Open Attachment Failed

I believe he is asking for you to post your config...
Without proper info, we can't help properly.

http://www.glpi-project.org/forum/viewt … p?id=10279

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Thanks,
Dan

hadinata

Member

Registered: 2012-08-09

Posts: 5

Re: Open Attachment Failed

- i using glpi 0.83.31
- running on IIS 7.5 with php 5.3 and mysql 5.5
- running under win7 x64 as glpi server
- IE 9
- i have administrator profile with full access configuration and post-only profile with only post rights access.
  i create a ticket from the one of user who use post-only mode an having a file PDF attached on it.
  and so i opened from user administrator the ticket and the attachment, but there's an error with attachment.
   the error was "File is altered (Bad checksum)"..  i cannot open it..

hadinata

Member

Registered: 2012-08-09

Posts: 5

Re: Open Attachment Failed

i have this condition when i open it with cygwin terminal on windows :

HadinatE@idnb050 /cygdrive/c/inetpub/wwwroot/glpi/files/jpg/1b
$ ls -l
total 552
-rw-r----- 1 ???????? ???????? 561276 Sep  7 08:50 4605b0e20ceccf91aa278d10e81fa                                  d64e24e27.JPG

i try to change it with 777 but it was not working anyway..

but when i copy the folder and move it to another drive (drive D) example, i can open it well...

someone maybe ?