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#1 2012-08-30 19:42:08
- neight
- Member
- Registered: 2012-05-31
- Posts: 7
Stop notification for tickets created with closed status
I need to know if there is a way to prevent notification email from being sent to all technicians when a ticket is created with a closed status. We do this to track all work performed and everyone in the office doesn't need to see a message that a closed ticket was created.
Thanks
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#2 2012-09-02 14:25:22
- danh
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- From: Chicago, USA
- Registered: 2012-03-08
- Posts: 546
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Re: Stop notification for tickets created with closed status
You'll have to edit the closed notification itself to limit who gets the notification.
Thanks,
Dan
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#3 2012-09-06 18:36:38
- neight
- Member
- Registered: 2012-05-31
- Posts: 7
Re: Stop notification for tickets created with closed status
I have the "Close Ticket" notification set to Requester and Watcher but it appears that GLPI is seeing the ticket as new and shooting off a message to all technicians then closing the status.
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#4 2012-09-06 18:42:22
- danh
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- From: Chicago, USA
- Registered: 2012-03-08
- Posts: 546
- Website
Re: Stop notification for tickets created with closed status
Upon a re-reading of your orig post, that is a good question.
I missed the "ticket is created with a closed status".
I'm not sure if it's possible...
Thanks,
Dan
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