Forum GLPI-Project

abdon

Member

Registered: 2010-08-23

Posts: 101

Automatic ticket notifications: 'Alert Ticket not updated'

v. 0.80.2:

We have issues that may take weeks and even months to solve (new requirements, deffered for parts, etc).
There is an "Alert Tickets not closed", but unfortunatelly what I need is an "Alert Tickets not updated" where I can setup an email in the event a ticket hasn't been updated in X number of days. Is there a way to do that?

Last edited by abdon (2011-08-23 05:52:43)

abdon

Member

Registered: 2010-08-23

Posts: 101

Re: Automatic ticket notifications: 'Alert Ticket not updated'

Ok, if there is no way to have an automatic notification for 'Alert Tickets not updated', could somebody throw me a bone and point me in the right direction to modify 'Alert Tickets not closed' into what I need?

I realize that from then on I would have to manually patch the application every time there is an upgrade but I really need the 'Alert Tickets not updated' notification.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Automatic ticket notifications: 'Alert Ticket not updated'

Perhaps you could have a look at this plugin and modify it to your needs

https://forge.indepnet.net/projects/sho … onalalerts

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

linch

Member

From: Bulgaria

Registered: 2010-04-09

Posts: 20

Re: Automatic ticket notifications: 'Alert Ticket not updated'

Hi abdon,

Were you able to implement the functionality?

We need exactly the same notification and I am looking around...

Please let me know if you succeeded in the research.

Regards,
Kalin

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Linch

"One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man" ~ Elbert Hubbard