Auto assign ticket

Bron · 2012-07-17 10:56:32

Hey,

I would like that all tickets are assigned to a group once the ticket is created. This is each time the same group.
Is there a way to automate this field?

Today, a ticket comes in by mail, but this isn't assigned to anybody.
We need to check manually if new tickets came in, and reassign them...

jvuz · 2012-07-17 11:02:17

You could work with rules. You can find this via Administration - Rules

Bron · 2012-07-17 11:24:31

jvuz wrote:

Administration - Rules

I've tried this, but didn't had enough rights? I'm super-user, so normally i should?

admin >
rules >
rules assign recieve mail >
email To: - contains - support@ >
action - entity - assign to 'root entity'.

In the last step, i can't add new users/groups... :$

Forum GLPI-Project

Announcement

#1 2012-07-17 10:56:32

Auto assign ticket

#2 2012-07-17 11:02:17

Re: Auto assign ticket

#3 2012-07-17 11:24:31

Re: Auto assign ticket

Board footer