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#1 2012-07-13 20:02:46

danh
Member
From: Chicago, USA
Registered: 2012-03-08
Posts: 546
Website

Business rule not applying to existing ticket

I have an existing ticket.  I just edited a business rule that sates if category is XXX, then send a validation request.

I edited the ticket to be category XXX, but no validation was sent.


Thanks,
Dan

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#2 2012-07-14 08:28:25

remi
GLPI-DEV
From: Champagne
Registered: 2007-04-28
Posts: 7,127
Website

Re: Business rule not applying to existing ticket

Business rules are only played for new ticket


Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

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#3 2012-07-14 14:41:20

danh
Member
From: Chicago, USA
Registered: 2012-03-08
Posts: 546
Website

Re: Business rule not applying to existing ticket

Any plan to add a 'run rule on existing ticket' option?


Thanks,
Dan

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